Banfield Pet Hospital

Reviews

• KV

  Kirsten Vanderhoof

  Nov 17, 2025
  1.0
  BEWARE!! Please see other reviews regarding the same scheduling issues and pushing sales over care. They will have your pet sit in a cage for hours due to improper scheduling. Front desk staff makes suggestions out of their scope. The Banfield Pet Hospital primarily concerns allegations of putting profit over patient care, leading to lawsuits and customer complaints about practices like unnecessary testing, aggressive marketing of its "Optimum Wellness Plans," and a difficult cancellation process. We experienced this first hand at this location starting at the front desk staff. The staff said “I’m proud for my customer service.” While actively cutting my boyfriend off and trying to explain how they were correct for suggesting solutions at the front desk that were not related to the issue. They will try to sell you dog plans and their food over providing proper care. There is no surprise Banfield has the reputation it does to sell their products over providing care. After 3 pets, 3 puppy plans I can confidently say RUN! Furthermore front desk staff was condescending and asked if I understood what kind of appointment I booked. I explained that my expectation was simply that my dog would see a Vet and not be sitting in a cage for hours. If you want good care for your pet, book elsewhere!
• PG

  Peggy Greenwell

  Nov 13, 2025
  5.0
  I can’t say enough great things about the service my Chloe received from both doctors and the office staff as well. She was seen immediately and my concerns were that maybe I might have to be dealing with something in my dogs throat that could eventually be diagnosed as non benign. After the doctor decide to aspirate her growth I was static to hear that the result was actually an abcest that could be treated with a dose of antibiotics. I was surprised as well to learn that my baby has a heart murmur that is pretty significant. I would have never known this if the doctor had not found it in the general exam while listening to her heart. I now have the knowledge I feel that is necessary for me to treat Chloe’s condition as well as I can and do what I need to give Chloe the best chance of a long and healthy life ahead of her. Thank you so much to everyone that was a part of treating my baby girl when we brought her in that day. Very professional and down to earth atmosphere. I certainly will not be taking Chloe back to her previous vet located in Santee (Mast Blvd. Pet Hosptal). Why has they not ever found the heart murmur before I brought her into Banfield? This has raised a lot of concerns and questions of its own.
• TG

  Therese Gonzales

  Oct 29, 2025
  5.0
  My Sweetpea had an ear infection and Dr. Sensed took great care of her and was so kind and patient. I'll definitely be back for all of Sweetpea's needs.
• SS

  Sunny Seng

  Sep 29, 2025
  5.0
  I love the wonderful veterinarians & the staff!!
• EL

  Elydia Castillo (Lyd)

  Sep 15, 2025
  1.0
  Took my dog in on a Friday was told he was fine was overall in good health by Monday I had to put him to forever rest. Banfield Dr. said he has a slight heart murmur. Will just keep an Eye on it. My dog Bud-E had stage 4 cancer the ER Vet stated she couldn’t even hear a heart beat because the mass surrounded everything and his oxygen levels kept dropping . But yet I was told by Banfield he’s good he’s wonderful, they were more interested in selling me their in house care package. Although the Vet tech told the Dr that Bud-E had puked a lot and the dr said he’s just nervous

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