Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mission Gorge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
222 reviews
5 stars
131
4 stars
38
3 stars
12
2 stars
11
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise the friendly and caring nature of the staff, others report rude or unhelpful interactions, particularly at the front desk.
Wait Times
Many customers express frustration over long wait times for appointments, with some reporting waits of several hours despite having scheduled appointments.
Care Quality
While some reviews highlight excellent care and thorough examinations, others raise concerns about misdiagnoses and a perceived focus on upselling services rather than patient care.
Wellness Plans
Customers have mixed feelings about the wellness plans, with some finding them beneficial while others feel they are a scam or not worth the cost.
Communication Issues
Several customers report poor communication regarding appointment scheduling and follow-ups, leading to dissatisfaction with the overall service.
- AGApril GonzalezDec 7, 20251.0We had an appointment on Sunday, December 7th at 9:00am. We arrived at 8:45 to check in early since it is a drop off and we thought that they'd be open since it states online and on their window that they open at 8. It was 9:03 and not a soul in sight. I pay for their wellness program and this isn't the first time I have had a negative experience with them. This company is disappointing and so are their locations. Would not recommend them.
- KVKirsten VanderhoofNov 17, 20251.0BEWARE!! Please see other reviews regarding the same scheduling issues and pushing sales over care. They will have your pet sit in a cage for hours due to improper scheduling. Front desk staff makes suggestions out of their scope. The Banfield Pet Hospital primarily concerns allegations of putting profit over patient care, leading to lawsuits and customer complaints about practices like unnecessary testing, aggressive marketing of its "Optimum Wellness Plans," and a difficult cancellation process. We experienced this first hand at this location starting at the front desk staff. The staff said “I’m proud for my customer service.” While actively cutting my boyfriend off and trying to explain how they were correct for suggesting solutions at the front desk that were not related to the issue. They will try to sell you dog plans and their food over providing proper care. There is no surprise Banfield has the reputation it does to sell their products over providing care. After 3 pets, 3 puppy plans I can confidently say RUN! Furthermore front desk staff was condescending and asked if I understood what kind of appointment I booked. I explained that my expectation was simply that my dog would see a Vet and not be sitting in a cage for hours. If you want good care for your pet, book elsewhere!
- PGPeggy GreenwellNov 13, 20255.0I can’t say enough great things about the service my Chloe received from both doctors and the office staff as well. She was seen immediately and my concerns were that maybe I might have to be dealing with something in my dogs throat that could eventually be diagnosed as non benign. After the doctor decide to aspirate her growth I was static to hear that the result was actually an abcest that could be treated with a dose of antibiotics. I was surprised as well to learn that my baby has a heart murmur that is pretty significant. I would have never known this if the doctor had not found it in the general exam while listening to her heart. I now have the knowledge I feel that is necessary for me to treat Chloe’s condition as well as I can and do what I need to give Chloe the best chance of a long and healthy life ahead of her. Thank you so much to everyone that was a part of treating my baby girl when we brought her in that day. Very professional and down to earth atmosphere. I certainly will not be taking Chloe back to her previous vet located in Santee (Mast Blvd. Pet Hosptal). Why has they not ever found the heart murmur before I brought her into Banfield? This has raised a lot of concerns and questions of its own.
- TGTherese GonzalesOct 29, 20255.0My Sweetpea had an ear infection and Dr. Sensed took great care of her and was so kind and patient. I'll definitely be back for all of Sweetpea's needs.
- SSSunny SengSep 29, 20255.0I love the wonderful veterinarians & the staff!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Mission Gorge offer?
Banfield Pet Hospital offers preventive care, vaccinations, dental care, spay/neuter, microchipping, parasite control, nutrition advice, DNA testing, and end of life care for pets.
What are the operating hours of Banfield Pet Hospital in Mission Gorge?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Mission Gorge is currently accepting new patients.
Can I schedule an appointment online at Banfield Pet Hospital?
Yes, appointments can be scheduled online via their website or the Banfield app for your convenience.
Does Banfield provide emergency care services?
Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent advice and referrals to emergency hospitals if needed. Outside hospital hours, please contact your local emergency hospital directly.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ+ individuals?
Yes, the hospital has wheelchair accessible restrooms and is welcoming to LGBTQ+ individuals.
How do I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from your bank account or credit card, or pay the full amount upfront for your Optimum Wellness Plan.
What nearby places can I visit after my pet's appointment at Banfield Pet Hospital?
After your visit, you might enjoy dining at Jersey Mike's Subs or Pho Xpress, relax at Lavender Nail Lounge, or visit the nearby Wells Fargo ATM for banking needs.
Are there convenient services near Banfield Pet Hospital for shipping or mailing?
Yes, PostalAnnex+ and UPS Authorized Shipping Outlet are nearby for your printing, shipping, and notary needs.
Where can I find veterinary-related services or similar healthcare providers near Banfield Pet Hospital?
Nearby healthcare providers include Biocompatible Dentist and Dr. Adina Manolescu, who offer dental and cosmetic services.