Banfield Pet Hospital

Reviews

• CC

  Christian Castillo

  Apr 29, 2026
  5.0
  The staff was great the veterinarian was a godsend for are little diva doggy Mama's I praise the staff I salute the staff anything else would be oun civilized
• DD

  DXA

  Mar 25, 2026
  5.0
  The issues with my dog were explained in detail / all went quite well with this visit ..
• MM

  M M

  Mar 16, 2026
  1.0
  My most recent visit marked my final visit to Banfield. I have to give at least 1 star for being available for a check up on a Sunday morning. My dogs are not new to Banfield, and I am well aware of their Wellness protection program. I did not balk at the ~$900 for vaccinations, check up, 6 months of Simparica Trio for my two dogs, and a pedicure. We agreed with the front desk and there was no fuss on the pricing. 2 and half hours later, I get a call that one dog is too anxious for nail trim and questioned on her wellbeing at home. Had they noted these on her file from previous visits, it would not be new to them that she is a rescue. This goes back to you no longer having face to face with the vet. I pay you $250/dog, the least the provider can do is chart the dogs health both physically and mentally or allow me to be with my dogs so they can be at ease. Further to that, they didn't even do the vaccinations and instead tried to sell me on the wellness plan. Listen, this isn't my first Banfield visit nor is it my first pitch on the wellness plan. We didn't even fuss on the estimated cost earlier. Do the vaccinations and then pitch the wellness plan when we pick up the dogs. "Oh but we can do the vaccinations real quick" no you lost me at this point. You spent two and half hours to cursory glance at my dog, tried unsuccessfully to trim their nails (somehow the techs at Petco have no problem), didn't perform the vaccinations, and never ONCE met you face to face Dr. Quiroz.
• MA

  Martha Lourdes Arriaga

  Feb 19, 2026
  5.0
  I love Banfield Hillcrest!! Scheduling is always incredibly easy and convenient, which makes such a difference with a busy schedule. From the front desk team to the clinical/vet staff, everyone is consistently kind, professional, and welcoming. As a new puppy parent, it’s so easy to overthink and question every little thing, but they’ve been nothing but supportive and reassuring. I’m grateful to have found a team I trust completely with his care. Highly recommend!
• JJ

  Jana Jamer

  Feb 15, 2026
  5.0
  The staff was courteous, gentle and professional. Some were from the closed facility Marina District, remembering my excitable tribe, Mama Bonnie, Papa Clyde & Son Junior Cuddle Bug. My appointment was a drop-off at 09:00 for my 3 large Pitbulls, all 3 -comprehensive exams, vaccines, nails clipped, 2-dental cleaning, 1-ears cleaned). I wanted to make sure that his ears weren't infected or worse, which needed to be looked inside with an otoscope. The veterinarian on duty, Dr. Katie Turner called me a couple of hours later to let me know that their liver enzyme levels were a tad high, but not a significant difference since their last cleaning. We discussed their procedures, treatments, etc. She also listened to my concerns along with questions about their kibble being over processed, & if she thought they should have an alternative, which is much too costly. She suggested for me to try an OTC Royal Canin Senior kibble to see if that would halt their food allergies as well as lowering their liver enzyme levels at their next visit in 6 months. I also let her know bcz this visit had an added expense, that I would be sharing their bi-monthly Heart Worm Rx as well as their monthly parasite drops. We talked for over 17 minutes. All 3 of my Pitties have wellness plans (which I highly recommend). I spend $209 monthly for the three. And at this visit, I had extra services that weren't covered in their plans, i.e. clipped toenails on all 12 paws, added parasite drops & ear cleaning. My fee only came to $188, but their covered services were over $3700. I am a senior and had previously fell in mid summer, and have either a bad dislocated or broken wrist on my dominant hand. That's why I had their nails professionally done. They were so long they were like TALONS! I can now trim my own fingernails. I can patch the holes in my couches and don't have to worry getting scratches on my legs & arms. The dog grooming locations are much cheaper, but they use a grinder instead, which causes much faster growth. Later in the afternoon, another staff member called me for over 8 minutes to let me know my fur babies were in recovery, needing observation for another of couple of hours bcz the dental cleaning used General Anesthesia. Afterwards they had their comprehensive exams and vaccinations. After 16:00, they were ready for pick up and was very excited to get back home. Banfield Pet Hospital in Hillcrest.

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