Banfield Pet Hospital

Reviews

• WR

  wane rianda

  2 days ago
  5.0
  The front desk staff and veterinarians are all efficient and professional. After my dog's visits they provide written documentation of what the issue is and clear follow up recommendations.
• AO

  Andrea O

  Apr 23, 2026
  1.0
  Worst animal experience I have ever had and I’ve owned animals for over 40 years. I brought my dog in because there is obviously something wrong inside her mouth most likely a tooth because she is a senior. She needs antibiotics which she will be getting from a different vet tomorrow. The female vet here first off thought SHE was a MALE the entire time if that doesn’t tell you what you need to know. She was was drop off for over 5 Hours and the vet didn’t take ONE look inside her mouth and would NOT issue antibiotics are any pain medication. I stated I wanted to sign up for the yearly program, but first she needed to feel better. I truly don’t understand how this woman is a Vet. They ONLY care about providing a service if you are going to pay them thousands. PLEASE take your animal somewhere where they actually care. Hopefully this saves someone a trip.
• EE

  EsploringEhPlaces

  Mar 27, 2026
  5.0
  I can’t begin to tell you how impressed I am with the attention to detail and care. The admin team, vet techs, vet are all absolutely stellar! What a team and way to operate a vet clinic. They appear to all get along and organize everything fluidly and safely. We were navigating a very complex move to New Zealand and needed insanely timely scheduled visits and bloodwork and they all worked so well making sure that it was taken care of. Including the doctor making herself available on a day we weren’t sure she would be! Would recommend this vet over and over again and want to thank them for their kindness and patience!
• TM

  Thais Cavalcanti Macedo

  Mar 9, 2026
  1.0
  I canceled my membership because one of the receptionist said they don’t attend emergency. My dog had a bee bite. So simple. I had Luck cause the Doctor Megan was there and she is really love animals and decided to help . I love this place and people. But this situation leave me sad and was very rude and insensitive.
• BC

  Bianca Cirino

  Jan 24, 2026
  1.0
  . HORRIBLE EXPERIENCE I have an 8-month-old Staffordshire Terrier mix. Yes, he is a very energetic puppy who loves to play, but this was our third visit to this location for routine checkups. The first two visits were great—the doctors and staff made us feel comfortable and were very loving and helpful with our puppy. Unfortunately, today was the worst experience we’ve had. We came in for a physical exam and flea medication. At first, everything seemed fine, but the last technician we dealt with was extremely rude and unprofessional. There was an issue with our billing plan, and while she was trying to resolve it, she became visibly frustrated. She called me, I answered, and she immediately hung up—even though I was sitting in the waiting area directly in front of her. When I walked up, she ignored me and didn’t even acknowledge that she had called. Throughout the visit, no one provided any information about my dog. The technician eventually came out and loudly said, “Whose dog is this? I don’t even know,” in an annoyed tone. When I told her he was mine, she said he was “too hyper to do anything,” that they didn’t cut his nails because he was “too much,” and that next time he would need to be medicated just to have his nails cut or an exam done. I was never given the opportunity to speak with the doctor, and nothing was explained regarding what was or wasn’t done during the visit. It felt like she just wanted us out of the building. As we were leaving, we passed another dog, and the technician jumped in front of it and yelled “NO” at my dog, implying he might be aggressive. My dog has never growled at or shown aggression toward another animal. That moment was incredibly upsetting. Our previous two visits were excellent—his nails were cut, he received a thorough exam, and the staff was kind and patient. That’s why this experience was so disappointing. This technician seemed annoyed from the very beginning, and because of this interaction, we will never return to this location

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