Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Bernardino provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
595 East Hospitality Lane, San Bernardino, CA
92408, United States
Hours
Reviews
4.1
170 reviews
5 stars
107
4 stars
17
3 stars
18
2 stars
7
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, caring, and accommodating, providing good customer service and support for pets.
Pricing Issues
Many customers expressed concerns about high costs and unexpected fees, feeling that the pricing was not transparent or justified.
Quality of Care
While some reviews praised the quality of care and successful treatments, others reported dissatisfaction with the effectiveness of treatments and the perceived focus on upselling services.
Appointment Availability
Customers noted difficulties in securing timely appointments, especially for urgent issues, leading to frustration.
Mixed Experiences
Overall experiences varied widely, with some customers having positive interactions while others reported negative experiences, particularly with staff behavior and communication.
- ARA ReyesNov 17, 20251.0My dog went in for a nail trim. The woman came back out mad saying to make an appointment next time bc she had a hard time with him. I said okay. His next nail trim I called to make an appointment and they were confused saying they don’t do appointments for nail trims. I said I was told to make one. So I get there and they say it’ll be $26 which is the same price as last time. Then one girl comes out saying actually it’ll be $70 I said why? And she said bc another person had to help hold the dog while trimming his nails…so what that person gets $50??? How is pricing even accurate at all? Part of your job is holding the dog but you want me to pay $50 more for it? I was so mad I didn’t pay for any of the items I had shopped for, I paid the $70 and left. This place is terrible
- CJCarl JamesNov 3, 20253.0People there were friendly but since I used a coupon. The reason I went there was not taken care of and they said I'd have to come back Or I could use the coupon
- DMdebbie mcmurrayOct 8, 20255.0Dr visit for allergies and for medication and a shot. Really great service and got my poor dog in as soon as possible. They work with you with your animals needs.
- LLLizbethSep 27, 20251.0If I could give zero stars, I would. This location cares more about money than the wellbeing of your pet. We took our dog to them multiple times for the same infection, and despite charging us over and over for “treatments” he supposedly needed, they never actually solved the issue. It felt like a constant cycle of upselling rather than truly helping. What’s even worse is that after our poor furbaby passed away, Banfield had the audacity to tell us that we still need to finish paying off the remainder of the plan and that it can’t be canceled. To continue charging a grieving family after their pet has passed is absolutely heartless and shows how little compassion they really have. Please think twice before trusting this Banfield with your pet’s care.
- DMD Nykole MedinaSep 16, 20255.0I brought my cat to this hospital because he had started vomiting more often, which worried me. The staff explained that blood tests & X-rays were needed to identify the cause & suggested enrolling in their animal care plan to help lower the original estimate for lab work. In total we ended up paying about $1,000. The results showed that my cat had thyroid issues related to the Friskies wet & dry food he had been eating previously. They recommended switching him to a strict Hill’s Science Prescription Diet & since then he has completely stopped vomiting & even regained the weight he lost. Although the prescription food is pricey, I’m just glad my cat is healthy & happy again. Getting a new prescription every 2-3 months can be a pain! The team treated him with care & respect & made sure I fully understood the financial options available in case of difficult situations. I highly recommend this hospital for all your pet’s needs!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in San Bernardino?
Banfield Pet Hospital is open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM.
Does Banfield Pet Hospital in San Bernardino provide emergency care services?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice and possible referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online at Banfield Pet Hospital San Bernardino?
Yes, appointments can be scheduled online via the Banfield website or mobile app.
What preventive pet health care services are offered at Banfield Pet Hospital San Bernardino?
The hospital offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan and how does it work at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccinations, screenings, nutrition and dental consultations. They automatically renew annually unless paid in full at enrollment and offer discounts on treatments not covered.
How can I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
You can pay monthly through automatic withdrawals from your bank account or credit card, or pay in full at enrollment.
What types of appointments are available at Banfield Pet Hospital San Bernardino?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are notified when ready, and virtual visits available to Optimum Wellness Plan holders.
What nearby places can I visit along with Banfield Pet Hospital in San Bernardino?
Nearby, you can visit PetSmart for pet supplies, GLO Mini Golf for entertainment, and ALDI USA for groceries, making it convenient to combine errands and leisure with your pet care visit.
Are there fitness centers near Banfield Pet Hospital in San Bernardino?
Yes, Esporta Fitness and LA Fitness gyms are located nearby, providing options for pet owners to work out before or after their pet's visit.
What dining options are available near Banfield Pet Hospital San Bernardino?
You can enjoy meals at nearby restaurants such as Five Guys, Outback Steakhouse, Chili's Grill & Bar, and grab coffee at Starbucks, making it convenient to dine before or after your appointment.