South Sacramento Pet Hospital

Reviews

• LM

  Laurel Mattice

  Feb 20, 2026
  1.0
  The staff here have terrible attitudes and horrendous customer service etiquette!! The person responsible for hiring the staff needs to take a serious look at the way the business is being operated. What a joke
• LZ

  Lorene Owens Z.

  Feb 13, 2026
  1.0
  Absolutely unacceptable. The “$25 first exam” is a bait-and-switch. You get lured in with the promo, then the add-ons start piling up immediately. The pricing is not transparent, and the final bill looks nothing like the advertised offer. It feels predatory. But the worst part wasn’t even the money — it was the care. The veterinarian barely examined my cat. I was told she was “too difficult” for a simple abdominal palpation because she was hissing. Yet somehow she was perfectly manageable when it came time to restrain her and insert a thermometer rectally. So she’s too reactive for a basic hands-on belly check, but not too reactive for invasive procedures? That makes zero sense. If a vet cannot handle a mildly stressed cat for a basic physical exam, that is deeply concerning. Cats hiss. That is normal. That is literally part of the job. The entire visit felt rushed, transactional, and dismissive. No patience. No effort to properly assess her. Just upsells and minimal interaction. When you take your pet to a vet, you’re trusting them with a family member. What I experienced here was not care, it was a sales funnel. Pet owners deserve transparency, competence, and actual veterinary examination. I would not return.
• JC

  Jennifer Cortez

  Feb 6, 2026
  1.0
  Over a year later, I still think about this experience, and I feel it is important to share for other pet owners. I brought my kitten, Bubbles, to this hospital during an emergency after she rapidly lost weight and energy over just a few days. As a full time student working full time, I regret not recognizing the severity as quickly as I should have, though I was still maintaining regular feeding, cleaning, and playtime. When her condition suddenly worsened and she was clearly in pain, this was the only hospital willing to see her immediately. From the moment I entered, the atmosphere felt unwelcoming, gloomy, and emotionally overwhelming. There was no warmth, reassurance, or compassion from staff during one of the most vulnerable moments of my life. Watching another owner walk out holding only their pet’s collar deeply unsettled me and unfortunately foreshadowed what would happen next. After several tests, I was told they could not get clear answers due to my kitten’s low weight and lack of blood. Despite this uncertainty, I was charged nearly seven hundred dollars initially, only to then be told that euthanasia should be considered. I was given only twenty minutes to say goodbye. What makes this even more distressing is that this occurred on a Wednesday morning, and the hospital was not busy. There were no clients waiting, no pets in the lobby, and no visible emergencies that would have required urgency. Despite this, I was not offered the option to return another day, spend more time with her, or explore alternative arrangements. Most devastating of all, I was not allowed to be in the room when she was put down. Pets are already overwhelmed and frightened in unfamiliar environments, and being separated from their owner during their final moments is something I will never understand or forgive. That choice was taken away from both of us. In total, I was charged nearly one thousand one hundred dollars, and when I asked about a payment plan, I was told I needed to pay upfront. This caused severe financial distress and contributed to me losing my apartment while I was still pursuing my degree. While I am grateful that I eventually recovered financially and did not become homeless, the emotional damage from that day followed me long after. The trauma of this experience deeply affected my mental health. After my partner noticed the intense guilt and emotional decline I experienced following Bubbles’ passing, I had to seek professional help on my own. I was later referred to a depression recovery program, not because of pre existing issues, but because of the traumatic way this situation was handled and the complete lack of empathy shown that day. At no point did anyone offer genuine compassion, sympathy, or support. Instead, I felt dismissed, rushed, and treated as a transaction rather than a grieving pet owner. I share this not out of anger, but out of responsibility. One positive review does not erase or invalidate experiences like mine. I sincerely hope management and staff have changed their approach to both patient care and client compassion since then. Unless the response to this review is a sincere apology without excuses, I do not wish to be contacted. To this day, I've warned everyone I know about this place. Rest in peace, Bubbles. You deserved better.
• CL

  Cassandra LaMons

  Feb 3, 2026
  4.0
  South Sacramento Pet hospital is a good place to bring your fur babies to. They are Acredited and they love and care for the animals and you can tell they are sincere and passionate about their jobs. They have puppy packages and different deals for pricing options and are a good place to take your pet(s).
• KK

  Kayla

  Jan 29, 2026
  5.0
  I brought my cat in due to some ear issues & fur balls/matting. They were very gentle & fast with her, which i appreciated. They helped make sure we payed a reasonable amount after explaining our financial situation, & gave us lots of tips & solutions to make grooming her easier. The Dr (i cant find his name sorry) did a great job of answering any questions we had throughly.

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