Banfield Pet Hospital

Reviews

• AB

  Ashley Barba

  Oct 27, 2025
  1.0
  Karen, Dillan (who cares on spelling) and Lauren each uniquely and equally contributed to my negative experience working with Banfield. The interactions I had with Lauren on Saturday and now Dylan and Karen on Monday morning have been rude, demeaning and disrespectful. The two had the audacity to tell Karen I was being rude and throwing her name around / demanding special treatment. So Karen took it upon herself with ZERO evidence to tell my sister (who works at another location) that I need to treat her staff with “decency”. Listen the call is coming from inside the house. I can’t prove that I was nice to Dillon because it was in person but I was incredibly patient with her and clarified the tests I was trying to run several times. I also asked her to confirm that she got the email from the ER visit on Saturday but she refused and got angry when I asked if I could resend just in case. She was objectively rude to me while I remained nice and calm with her. Here’s the thing though, you can pull the call with Lauren. I am not confused by any means that I nor anyone else calling in couldn’t matter any less. That much was very apparent. Karen: Yes, I did ask if I could speak to you but that was only after Lauren’s response to my cat not eating for 2 days was to set an appointment for Tuesday when I was calling on Saturday. I knew they could set up drop off appointments and I was going to ask for a managers exception due to the emergent scenario. I only used your name because I have met you and worked with you in the recent past where I brought another cat to your location… as a paying customer. I urge you to remember that people are at your mercy and if you do decide to be terrible to your customers, try your best to at least get your facts straight prior to scolding us. The reviews reflect I am not the only one that has had a negative experience with the service quality here. When I went back to pick up my pet Dyllan started getting angry with her own co-workers repeating angrily “pick up for Paul” (my cat) 3 times then the person standing next to her (who was absolutely wonderful. Very kind and helpful) said “I’m helping with Paul you can stop calling back there”. Dilan proved in real time she was the problem which is insane. You’d think she’d at least try to mask it after pretending to be a victim. Karen, you and I spoke on the phone where you basically said you refused my phone call on Saturday because you didn’t know who I was and apologized that I found your staff to be rude but I never would have said anything about the staff being rude if you didn’t try to scold me for doing something I never did. Also that’s not a real apology. You acted like I was looking for a handout or demanding special treatment when I was making a very normal request in the veterinary world. I’ve also always followed the standard rules and always paid full price for my visits and the wellness plans. Now the reason why I was going to ask for your help is because Paul failed the standard test: Is the animal eating? Drinking? Going to the bathroom? If the answer is no to one or multiple of those questions- it should be taken with at least some degree of seriousness by you and your front desk staff. Those are typically life threatening symptoms. Ultimately what it seems like to me is the problem lies not within your customers but the people you have chosen to work your front desk *Lauren and Dylen*. Making a snap judgement without doing any research of your own followed by giving me feedback through my sister as if I was an employee of yours and not actually apologizing for that behavior is what solidified my decision to write this review. I would also like to remind you that people don’t generally call in when they’re having a great time - this was an incredibly stressful event already made worse by my experience with Banfield Crocker.
• TH

  Ted H.K.

  Sep 26, 2025
  2.0
  Nothing against the front desk staff. But for the medical care my dog got here I would give this as one star. No idea why it happened this way but it started a few years ago. After we waited five weeks for the biopsy results the dr at the time did incorrectly report my dog ‘was about to die soon’, this proved incorrect, and was not what the biopsy result actually said… at all. Then earlier this year my dog was diagnosed with laryngeal paralysis by Vca medical pet Hospital here in Sacramento. When I brought my dog in to this location in January he had breathing problems from this and being stressed. I told them what it was, the doctor did not seem to care what the actual condition was, and to paraphrase, that he was in severe pain and should be put down very soon. They then gave him the shot called líbrela for his bicep tenusynuvitis, without heeding the fact that laryngeal paralysis is a neurological symptom, and this shot has been known to accelerate neurological problems! I don’t blame these vets for my dog getting old and having problems per se, but when they did not listen to what he had been diagnosed with by respected veterinarians and did not consider the counter-indications for the shot they’re giving, my dog went steeply downhill after three of these líbrela shots and the condition got worse with each shot. They didn’t ask for the vca records. They didn’t write down his condition. I’m sure you won’t find the condition he had in his record there. Combined with the fact that I told them twice that it was laryngeal paralysis, they literally could not care less- she did not have time for us, but they did seem overworked. Pretty terrible. These aren’t the assistants I’m talking about either, but am talking about the main doctor we had this year.
• DB

  Duewa Bahati

  Sep 16, 2025
  5.0
  They’re customer service is golden and the care we received was 100%!
• NH

  Nicole Hazlett

  Sep 15, 2025
  1.0
  Worst vet experience ever. My dog who was never afraid of the vet is now terrified and we have switched vets multiple times. It took them about 3 months of giving me drops and telling me I wasn’t putting them in right (literally followed their instructions exactly) to realize my dog actually had a 1.5 inch piece of bark in his ear and the vet pulled it out without putting him under. It was the saddest and worst noise I’ve ever heard. I also took him there a different time when they drugged him without my permission and then tried to charge me for it. Worst experience ever and now I get to deal with his high vet fear. Steer clear if you want good care and want your pet to not be afraid.
• NB

  Nicholas Berger

  Sep 15, 2025
  1.0
  Our last experience wasn’t great at the Crocker office. Not a fan of the revolving Veterinarians at Banfield. The last little girl Vet was awful.

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