Banfield Pet Hospital

Reviews

• AP

  Arjun Patel

  Feb 18, 2026
  2.0
  Find something else
• VJ

  Vashawna Johnson

  Jan 29, 2026
  5.0
  Staff were friendly and helpful.
• MM

  mookie8awk

  Jan 21, 2026
  2.0
  I have been a client for many years with Banfield and I thought Crocker Village was different. At first they seemed to really care about my dog. As time went on they pushed me out to other vets due to chronic issues and when using too much of the plans services and I was not willing to do drop off appointments due to her anxiety. Even all of the in room appointments we did because of her anxiety, they always ended up taking her to the back area for quite a while. When she got diagnosed a few years later with lymphoma, most appointments after we arrived they wanted us to come back, or they forgot the appointment, or the Dr was running too far behind and they wanted to reschedule for another day. On her last few days she needed some medicine and it was the day before the holidays and they had me pick it up with no clear instructions and the girl at the desk had no idea and no one else was available to help. Unfortunately she passed away right after the holiday. I called them to notify them and of course I was given the number to pay off the wellness plan. I have not received any condolences or anything since her passing from any of her attending veterinarians with Crocker Village Banfield. It was like my Callie did not matter after going there for quite a few years and after I had been a client since 2009. If your pet doesn't have any issues they treat you very well. I know they have a lot of pets to see but it would not of taken very much for them to all sign a condolence card and send it out. I think anyone that is a client and loses a pet with them that this would be a nice and meaningful thing to do.
• JM

  Jim McCarthy

  Jan 18, 2026
  1.0
  Do not waste your time here. Drop off your dog and you dont get to stay with them so you an interact with the vet.
• AS

  Amninder Singh

  Dec 21, 2025
  1.0
  I had a very disappointing experience with this Crocker Banfield Pet Hospital. I was explicitly told that certain services were covered under their pet wellness plan, only to later find out that this was not true. I made decisions based on that information, so being misled about coverage was both frustrating and unacceptable. To make matters worse, my appointment was canceled by the clinic, causing additional inconvenience and delaying care for my pet. When you’re dealing with pet healthcare, trust and reliability are essential. Unfortunately, this experience showed a lack of transparency and professionalism. I would strongly recommend that others get everything in writing and think carefully before enrolling in their wellness plan.

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