Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Sacramento N provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
216 reviews
5 stars
125
4 stars
34
3 stars
13
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness while others report rudeness and unprofessional behavior.
Quality of Care
Several customers expressed dissatisfaction with the quality of care, citing misdiagnoses and lack of follow-up, while others praised the thoroughness of certain veterinarians.
Appointment Availability
Many reviews highlight difficulties in scheduling appointments, particularly for urgent care, with complaints about long wait times and cancellations.
Pricing Concerns
Numerous customers noted that services are perceived as expensive, with some feeling pressured to purchase unnecessary treatments.
Wellness Plans
Some customers appreciate the value of wellness plans for managing costs, while others feel they do not receive the full benefits promised.
- JBJustin Baugher4 days ago1.0Way too expensive for a "life-jacket" for your pets. Your pets are healthier without capitalism stealing your money. Don't go here.
- SCSean CampbellNov 13, 20255.0Our dog was having seizures and the animal control services where we adoptedbhim did not have any way to help. My wife and kids were horrified and sad. . The doctor we saw at Banfield took time to do explain all our options and help us come up with a good plan. Zeus has been on meds now for six months and is doing much better. Last week when we came in for a check up, the ENTIRE staff helped us. They showed me the best way to pay for services and how to keep costs lower in the future. He needed to up his meds (cause he has been growing). The staff truly cared and even called me to follow-up after hours, just to make sure he got his meds/all the help he needed. . To some people he is a dog but to my family Zeus is our best friend and has nothing but ❤️ for every human he sees. You can see in his eyes he is just happy and controlling his seizures makes all the difference to him. Thank you so much to everyone at Banefield.
- SJScott JonesNov 13, 20251.0Dorped off my dog last time with no problem. This time I am not an authorized person, although all my info is on the account. Made an appointment 2 weeks prior. Now can't be seen. Waiting for a call to drop her off. This is highly inconvenient customer no service! Last appointment I dropped her off, picked her up and paid with no problems. Young receptionist made light of my dogs infection and snicked when I told her this was a follow up for the infection.
- JSJanis SnowSep 15, 20251.0Horrible care team. My two cats were diagnosed poorly. They should have suggested a leaner diet instead of insulin. Will never go back!
- LFLisa FarrarSep 10, 20251.0Banfield pushes for late afternoon appointments because it accomdates the Vet not it's customers, We can NEVER get an convenient appointment time.. Banfield also pushes a "contact free" comprehensive exam where you have to drop off your pet for at least 4/5 hours to be seen. We are considering cancelling when our contract is up this fall.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital in Sacramento N offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice or referrals. During non-hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What are the hospital hours for Banfield Pet Hospital in Sacramento N?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
What is an Optimum Wellness Plan and how do I pay for it?
Optimum Wellness Plans offer annual preventive care including exams, vaccines, early diagnostics, and dental care. Payments can be made monthly through automatic withdrawals or paid in full at enrollment.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Available appointments include in-room visits where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Where is Banfield Pet Hospital located in Sacramento?
Banfield Pet Hospital is located at 3641 Truxel Rd, Sacramento, CA 95834.
Are there any pet stores near Banfield Pet Hospital where I can shop for pet supplies?
Yes, PetSmart and Quick-Tag pet stores are near Banfield Pet Hospital, making it convenient to get pet supplies before or after your appointment.
What shopping centers or stores are near Banfield Pet Hospital for additional errands?
Natomas Marketplace, Staples, Walmart Sacramento - Truxel Rd, and Walmart Pharmacy are nearby, providing options for shopping, groceries, pharmacy needs, and office supplies alongside your pet care visits.
Are there dining options near Banfield Pet Hospital in Sacramento N?
Yes, you can visit nearby restaurants like Softy Star Sweets and Subway for a meal or snack before or after your visit to Banfield Pet Hospital.