Banfield Pet Hospital® - South Sacramento provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for being friendly, caring, and helpful in addressing their pets' needs.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, lack of communication, and unprofessional behavior from some staff members.
High Costs
Numerous customers expressed concerns about the high prices for services and perceived upselling of unnecessary treatments.
Quality of Care
While many customers appreciated the quality of care provided to their pets, some reported dissatisfaction with misdiagnoses and lack of thoroughness in treatment.
Appointment Management
Customers frequently mentioned issues with appointment scheduling, including long wait times and confusion regarding appointment availability.
JF
Joseph Figaratto
6 days ago
5.0
Everybody is friendly and meets our needs and answers All of our questions Thank you so much.
AZ
angie ZAMORA
Dec 8, 2025
5.0
Banfield doctors and staff have always been there for us to support us with our concerns for our pets. Great service and friendly staff.
1N
1 Nephthys
Oct 30, 2025
4.0
Had a minor emergency they were immediately helpful and ready to take charge. Thank you Lindsey for making Guinness and myself feel cared for.
CM
Christine Mason
Oct 30, 2025
5.0
My experience was good. Staff was friendly and helpful.
KA
Kim Miller Austin
Oct 4, 2025
4.0
They are so kind with my furbaby , I just wish they were closer to my home
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call them for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in Banfield’s Optimum Wellness Plan?
The plan covers annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews every 12 months unless paid in full at enrollment. It is not insurance but offers discounts on treatments.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals from a bank account or credit card, or pay the full amount upfront to cover the entire annual agreement.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with notification at pickup, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays and public holidays.
Which nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
You can visit PetSmart nearby for pet supplies and other pet services, conveniently located near Banfield Pet Hospital on Florin Rd.
Are there dining options close to Banfield Pet Hospital for a meal before or after your visit?
Yes, nearby you will find several restaurants including McDonald's, Panda Express, No 1 Buffet, Side Burn BBQ and Brew, Fire Wings Florin Rd., and Dickey's Barbecue Pit for a variety of meal choices.
How can visitors reach Banfield Pet Hospital via transit or nearby services?
While specific transit stations are not listed, nearby landmarks such as UPS Access Point, Bank of America ATM, and local retailers on Florin Rd. can help orient and guide you to Banfield Pet Hospital's location at 6081 Florin Rd, Sacramento.
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