Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Roseville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
199 reviews
5 stars
134
4 stars
25
3 stars
9
2 stars
5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and compassionate towards their pets.
Communication Issues
Several reviews highlighted problems with communication, including unclear explanations of services and lack of follow-up.
Service Quality
Mixed feedback on service quality, with some customers expressing dissatisfaction with the handling of their pets and the professionalism of the staff.
Pricing Concerns
Customers noted high prices and concerns about being upsold on unnecessary services, particularly regarding wellness plans.
Appointment Availability
While some found it easy to get appointments, others reported long wait times and issues with overbooking.
- TCTerry ColburnNov 12, 20255.0Very caring for both the pet(s) and the owners/parents!!! I use them and am very happy!!!!😃
- NNNasrinNov 12, 20251.0I recently got my cat fixed at Banfield, and they gave him a soft cone after surgery. A few days later, I noticed he was licking himself even with the cone on, so clearly it wasn’t effective. I called the hospital, and a man told me that’s the cone they give to cats and that they’ve never had this issue before. He even joked that my cat must be “a smart cat.” I told him I just needed a hard cone like the one my other cat had before, and he said I could come pick one up. The next morning, I called again to confirm everything was ready, and the woman on the phone said yes. After work, I went to pick it up, and suddenly the lady at the front told me I had to return the soft cone first. Excuse me — nobody ever mentioned that during any of my calls! It’s not my fault they gave me a cheap, ineffective cone that didn’t do its job. I already paid $37 for it, and now they’re making it my problem. Very frustrating and unprofessional experience.
- BGBetty GaworskiNov 5, 20255.0The Best vet so nice caring people grea drs
- RSRenee SharpSep 15, 20255.0Our visits are professional, yet full of care and compassion. Communication is clear and I know what to expect.
- RRRhondaSep 15, 20252.0Definitely a corporate approach to pet care. The receptionist runs hot and cold, and the prices are high. I picked up my cat one time and the carrier door came open while I was in the parking lot, heading to my car. My cat was an inside cat and most likely would have panicked had she fallen out. It wasn't the mistake of them not making sure it was closed properly that bothered me, it was the defensive and dismissive reaction I received when I complained. I reached out to corporate, and did not receive a reply, or apology.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Roseville offer?
Banfield Pet Hospital offers services such as routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA tests.
How can I schedule an appointment at Banfield Pet Hospital in Roseville?
You can schedule an appointment online via their website or use the Banfield app available on both iOS and Android. Walk-ins are not accepted as appointments are required.
What are the operating hours of Banfield Pet Hospital in Roseville?
The hospital is open Monday through Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals to emergency hospitals or specialty providers. For emergencies outside hospital hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care covering exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatments and automatically renews annually unless paid in full.
Does Banfield Pet Hospital offer veterinary care online?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
Are there any nearby places where I can grab a coffee before or after my pet's appointment?
Yes, several coffee shops including Starbucks and Nick's Roasting Co. are close to Banfield Pet Hospital in Roseville, making it convenient to enjoy a coffee before or after your visit.
What nearby services can I find near Banfield Pet Hospital in Roseville if I need financial services?
Nearby financial services include Bank of America and multiple ATMs such as the Bank of America ATM and The Exchange Network, providing convenient access to banking close to the hospital.
Is there a place nearby Banfield Pet Hospital in Roseville for grooming or grooming-related services?
Yes, Vintage Barber Shop and Vintage Barber Shoppe offer haircuts and grooming services nearby, which can be convenient if you want to take care of yourself while at the pet hospital.
Does Banfield Pet Hospital in Roseville have facilities accessible to all customers?
Yes, the hospital has wheelchair accessible restrooms and welcomes the LGBTQ community. Also, appointments are required to ensure quality service.