Petco

4.3
832 reviews

About

Pet StorePet supply store
Visit your Riverside Pet Store located at 8974 Trautwein Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8974 Trautwein Rd, Riverside, CA
92508-9451, United States

Hours

Reviews

4.3
820 reviews
5 stars
513
4 stars
174
3 stars
56
2 stars
24
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their willingness to assist and provide information.

Grooming Issues

Several reviews highlighted poor experiences with grooming services, including rude staff and unsatisfactory results.

Vet Services

Mixed feedback on veterinary services, with some customers expressing dissatisfaction with the care and communication.

Store Cleanliness

Customers consistently noted that the store was clean and well-organized, contributing to a pleasant shopping experience.

Product Availability

While many found a good selection of pet products, some reported issues with stock levels and pricing.
  • JR
    Jasmine Robledo
    Nov 7, 2025
    5.0
    Employees were nice and friendly. Was consistent with my needs.
  • ER
    Elizabeth Romo
    Oct 26, 2025
    5.0
    I actually attempted to go to a small “mom and pop” type pet store first, thinking I would get more personal help. Boy was I wrong. When my first stop didn’t work out, I headed to Petco. The amount of personal help I received was great. During my visit, I had no less than four store associates come up to answer my questions or offer assistance. I was shopping for my new puppy and they even offered me a new puppy coupon book, that saved me quite a bit of money. I definitely will be heading back there. Great job to this specific Petco store team, you made me feel valued as a customer and because of you, I will be back for all my fur baby needs!
  • MM
    Mayra Merino
    Oct 12, 2025
    5.0
    I like going to that petco, the staff is always friendly and helpful.
  • SS
    Sergio Sandoval
    Sep 13, 2025
    5.0
    Great customer service.
  • NC
    Niya C
    Sep 6, 2025
    1.0
    This is that review where if I could leave 0 stars I would. Let me explain; I showed up to my vet appt for my puppy (pug) for vaccinations. First, the girl barely greeted me when I arrived. Just hesitated in saying hi. She asked if I had an appt, I said yes. She went ahead and started checking me in and told me I would have to hold my dog since she wasn’t fully vaccinated (understandable). She asks me if there’s anything I’d like to them to check for me and I told her how my puppy had an ear infection a couple weeks prior so if they could check to see how that’s healed. She explains how she’ll let the vet know. I go sit down and am waiting for her coworker to come ask the prescreening questions. One of them is if my dog sneezes or not. I told them she’s a pug and does tend to sneeze. My other older pug sneezes too. She told me I might not be able to get the vaccinations today because she’s sneezing. Turns out I’m not able to get her vaccinations that I originally came for but they want to try to charge me $300 for an ear swab test and what not for the ear infection which wasn’t ever the reason I was there. I turned around and left but let me tell you both of those girls working the from counter and vet assistant were so rude and made me feel stupid when I asked her about why I couldn’t get the vaccines because my pug sneezes. It was ridiculous and they just try to bamboozle me out $300. Try another naive person, not this girl.

Frequently Asked Questions About Petco

Does the Petco Riverside location have a vet hospital?

Yes, Petco Riverside has a full-service vet hospital.

Does Petco Riverside offer vaccinations?

Yes, Petco Riverside provides vaccinations.