Petco

4.3
1271 reviews

About

Pet StorePet supply store
Visit your Riverside Pet Store located at 2630 Canyon Springs Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2630 Canyon Springs Pkwy, Riverside, CA
92507-0922, United States

Hours

Reviews

4.3
1,262 reviews
5 stars
769
4 stars
273
3 stars
115
2 stars
48
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service experiences.

Store Condition

Several reviews highlighted issues with store cleanliness and organization, including disheveled shelves and a lack of available staff to assist customers.

Product Availability

Customers noted a good selection of pet supplies, but there were complaints about stock shortages and difficulties finding specific items.

Grooming Services

Grooming services received positive feedback, with specific praise for staff members who provided attentive and caring service.

Online Ordering Issues

Customers experienced problems with online orders, including delays and issues with promotions not being honored.
  • JA
    Jason Ax
    4 days ago
    3.0
    They're usually out of stock of reptile food or their meal worms are old and half dead. It is also hard to find a person to help you and there is usually one person working the checkout.
  • LH
    Larry H
    Oct 26, 2025
    1.0
    had multiple bad experiences with the employee mason. he is always rude and has a bad attitude. acts like everything is an inconvenience and rolled his eyes at me today 10/26 for a simple request. ruining the customer experience every time, i will not be back.
  • DD
    D
    Oct 22, 2025
    3.0
    It seemed like a slow time of day, I went in approx 5:45pm to the Riverside location. The entrance Halloween setup/display is very dismal. Almost no items left, items on the floor, looks sad an unorganized. This was not the only section that required attention. Dog clothing was still in boxes on the floor waiting to be hung, and the items that were hung were not in order and messy. This is a small store and feels crowded with little space for walking around isles in some areas. The cashier was very polite and upbeat. She made the checkout easy even though her register was taking a ridiculous amount of time to load each new item she input. I do not frequent this location and I’m hoping this was just a “bad day” or maybe they were short staffed.
  • AT
    Ana Katrina T
    Oct 19, 2025
    5.0
    People are always helpful. Clean, organized place with helpful thoughtful employees who are more than willing to help a customer. Thanks!
  • AO
    Alexa Os
    Oct 14, 2025
    2.0
    I’m giving this place two stars because there’s a chinchilla there who seems very sad and lonely, and the store members told me they can’t let anyone pet it or handle it unless that person is planning to buy it. Surely not the employees fault, likely corporate policy but very sad :( if anyone needs a chinchilla!!

Frequently Asked Questions About Petco

Does the Petco Moreno Valley location have a vet hospital?

No, Petco Moreno Valley does not have a full-service vet hospital.

Does Petco Moreno Valley offer vaccinations?

Yes, Petco Moreno Valley provides vaccinations.