Petco

4.1
703 reviews

About

Pet StorePet supply store
Visit your Redwood City Pet Store located at 520 Woodside Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
520 Woodside Rd, Redwood City, CA
94061, United States

Hours

Reviews

4.1
693 reviews
5 stars
368
4 stars
172
3 stars
72
2 stars
30
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly in the grooming and pet care departments.

Inventory Issues

Several reviews highlighted discrepancies between online inventory and actual stock, leading to customer frustration.

Cleanliness

Multiple customers reported poor hygiene and cleanliness in the store, including dirty floors and unsanitary conditions for pets.

Grooming Services

Grooming appointments were frequently canceled with little notice, causing dissatisfaction among customers.

Product Selection

Customers appreciated the variety of pet products available, though some noted that specific items were often out of stock.
  • CC
    Craig Cornelius
    3 days ago
    5.0
    Very helpful and knowledgeable staff!
  • MM
    Marco
    Oct 27, 2025
    1.0
    These fishes are mistreated, It looks like this fish died weeks ago.
  • SH
    Stephanie Howe
    Oct 13, 2025
    5.0
    Very helpful vetco
  • NC
    Natalie Claghorn
    Oct 13, 2025
    1.0
    I placed an online pickup order for 2 large Halloween lamb chop toys. When I arrived at the store, they handed me 1 tiny lamb chop and told me the other one was out of stock… except the 2 I had ordered were available, fully stocked in a display right behind the register. Lack of attention to detail. Easy fix but still annoying.
  • KK
    Katt
    Oct 7, 2025
    2.0
    I took pinky there because we are getting ready to travel and she needed her vaccines. The service was great and they were nice to us and told me I will receive the details of the vaccines and the result of the leukemia test on my email... is been a week and nothing I have gone to the site and request the documents of the visit many many times and nothing. I talked to costumer service and they said to do exactly what I already did... we need this documents with extremely importance and accuracy because to get into the country we are going they really make it hard and are extremely careful to read the documentation and for one little thing they can deny her entrance... is a shame that they take so long and that because of that the good experience is now a problem I need to resolve...

Frequently Asked Questions About Petco

Does the Petco Redwood City location have a vet hospital?

No, Petco Redwood City does not have a full-service vet hospital.

Does Petco Redwood City offer vaccinations?

Yes, Petco Redwood City provides vaccinations.