Vetco Total Care Animal Hospital

Reviews

• OE

  Oneydi Escobar

  Dec 6, 2025
  5.0
  It was my first time coming and the first time my pets had ever been to the vet. Everyone was really patient and considerate of the way my pets reacted (they were clearly uncomfortable and anxious, but did really good!) The vet was really thorough and answered all of my questions. Unfortunately, their extra care is out of my price range, but I'm glad I was able to get a check up for my pets because of the free coupon they offered. Overall it was a good experience.
• MD

  Martha Diaz

  Aug 30, 2025
  5.0
  Love the care provided by Dr Pagel and her Team. Ollie is very happy and loves his visits!
• BM

  Bella “Masita”

  Aug 13, 2025
  5.0
  Excelente atención, muy amables, respetuosos hacia la mascota y la dueño,, y no hay discriminación del idioma. Me encantó 💕
• DM

  Dee Marine

  Aug 10, 2025
  5.0
  Heiress Remy and I thank Dr Pagel and Staff for their professionalism and great care. Wellness check, 1st round of shots, deworming included love and attention. Thank you so much. 💓
• HN

  Hanni Newland

  Aug 9, 2025
  1.0
  I will start up by saying that both doctors are very pleasant and we've had good experiences with both of them. I normally don't post bad reviews. That being said, the office policies and practices are unbelievable, and the reason that we will unfortunately no longer be coming to this Vetco. The other review from a year ago was right!! We scheduled two appointments for our 2 cats at 5 PM specifically choosing a longer slot a building our whole week around this visit given that I work as a doctor in an outpatient clinic and at times work 80 hours per week. Vetco sends a text to confirm the appointment with no mention that your timeslot will be given up if you do not reply quick enough to that text. They say they call but we don't have any calls missed. Additionally the text was days prior to the appointment - if we received a message this morning or at any point saying we'd lose the visit we would have replied. We showed up to our appointment 10 minutes early as instructed and we were told that not only had our timeslot been given away for one cat, but that they had unlisted the other cats appointment and were now too busy to see them. I have never been to a single office in which an appointment is unlisted hours in advance (they unlisted it in the morning they said) even if the patient arrives on time or early like we did. For example, at the outpatient clinic I work at I will see patients up until at least 15 minutes after their appointment time, sometimes later depending on their concern. The second issue is that while we had booked a wellness visit, they said that they would be unable to see this patient for a wellness visit because we had one concern - an itchy face. I doubt that most people who come for an annual physical have zero concerns at all. A heads up to anyone reading this - if you have any questions they will change your visit to a sick visit. The doctors here deserve a better clinic to work at, but in the meantime we won't be coming here again. I recommend Vetco at the very least clarifies their appointment confirmation wording if they don't want people leaving bitter and frustrated. This isn't the first time this has happened based on the reviews.

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