Petco

4.3
382 reviews

About

Pet StorePet supply store
Visit your Petaluma Pet Store located at 165 N Mcdowell Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
165 N McDowell Blvd, Petaluma, CA
94954-2304, United States

Hours

Reviews

4.3
370 reviews
5 stars
227
4 stars
67
3 stars
42
2 stars
15
1 star
19

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly in grooming and product selection.

Customer Service

While some reviews highlighted excellent customer service experiences, others reported issues with unhelpful or rude staff, particularly in the grooming and checkout areas.

Product Availability

Customers expressed concerns about stock levels, particularly for prescription pet food and certain animal supplies, indicating inconsistency in product availability.

Store Conditions

Feedback included mixed reviews on store cleanliness and organization, with some customers noting messy conditions and others appreciating the store's layout.

Grooming Services

Grooming services received positive feedback for quality and care, although there were complaints about specific staff members and appointment management.
  • FF
    Finn
    1 day ago
    2.0
    The beta fish looked like they have seen incomprehensible horrors, so evil and inhuman that the mere memory is rotting away the fish's physical form. They swirl about in tiny plastic containers, if even moving at all. Soon, if not saved from the torment inflicted by the petco employees negligence, they will join their past brethren in the great fish bowl in the sky.
  • NB
    Nitzy Black
    Oct 3, 2025
    5.0
    Everytime I've visited this store I have been helped by friendly and knowledgeable staff! Thank you!
  • AK
    Anna-Lena Karlsson
    Oct 2, 2025
    5.0
    Hello! I took my very fluffy corgi Winston there today for a much-needed de-shedding treatment. I didn't get the name of the groomer, but she did an amazing job with Winston. Highly recommend going there!
  • JC
    jacoba Charles
    Sep 30, 2025
    2.0
    Product price in-store is near nearly twice as the Petco website! Went by Gecko) food that is $10.99 online, and it is $17.99 in the store! On top of that, the staff was shockingly unhelpful. When trying to find the right section, I asked for help, and the employee gesture vaguely, and said “it’s in the reptile section, that way”. Since the entire store happened to also be “that way” this was unhelpful. I had to ask him three times exactly where I was going, before he stopped what he was doing and showed me. The checker was nearly as bad.
  • KF
    Kelly Fernandez
    Sep 21, 2025
    2.0
    We went there specifically because they were supposed to be having special things going on for Mews Bday. The staff was just sitting behind the counters looking bored.

Frequently Asked Questions About Petco

Does the Petco Petaluma location have a vet hospital?

No, Petco Petaluma does not have a full-service vet hospital.

Does Petco Petaluma offer vaccinations?

Yes, Petco Petaluma provides vaccinations.