Visit your Pasadena Pet Store located at 845 South Arroyo Parkway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
While many customers praised the staff for being friendly and helpful, there were also numerous complaints about rudeness and lack of professionalism from certain employees.
Grooming Services
Grooming experiences varied widely; some customers were very satisfied with the grooming quality, while others reported issues with communication and unexpected results.
Product Availability
Customers appreciated the wide selection of products, but many noted that shelves were often not well-stocked, leading to frustration.
Customer Service
Overall customer service received mixed reviews; while some praised the helpfulness of staff, others reported negative experiences with unhelpful or rude employees.
Cleanliness
There were significant concerns regarding cleanliness, particularly in restrooms, with multiple reports of unsanitary conditions.
GG
geenurse
6 days ago
5.0
Petco is well stocked with a variety of selections of food for our Dogs and Cat! They carry beans that are not available in other stores.
TW
Tina WongLu
Nov 13, 2025
1.0
I go in today Thursday Nov 13th 1:00pm. I’m the only customer in line picking up an online order for someone who can’t make it in. I show them the order # And they repeat to me I need ID. What if I’m helping someone disabled and can’t get out of bed, they don’t want to hear it, just repeating “need id” at me like a parrot. So I step off for a second to FaceTime the person I’m picking up for. At this point a line starts to form and they just proceed to the next customer and now I’m standing around thinking they were still interested in helping me. They were just talking to me and acknowledging me moments ago. And just ignored me. They then call the next customer and thankfully that customer acknowledged me and turns the cashier towards me. I don’t believe I was coming off in anyway annoying or entitled, but the attitude they were giving me was baffling. I was just picking up dog food, why treat me like I’m a criminal.
I want to give them the benefit of the doubt and maybe management doesn’t treat them well or they’re not getting paid enough to treat everyone with empathy. Fix the moral in your store.
IS
Isabel Sauceda
Nov 13, 2025
5.0
I love how they guarantee their products and if we are not happy with our purchase we can get our money back or exchange it for another item :)
CT
Collector of beautiful things
Nov 5, 2025
5.0
When you buy pet fish, the staff will ask about the size of your aquarium. If it doesn't meet their requirements, they won't sell it to you. But there's something very unreasonable about this. Before any pet fish are sold, they're displayed in the store's showcase. I wonder how they can regulate the size of a customer's aquarium when they're keeping so many fish in such a small space? Is this a case of "you're allowed to have fire, but I'm not allowed to have lights"? This is a very unreasonable rule.
AW
Armia Walker
Oct 25, 2025
5.0
This is the best Petco location. I’ve been to several and by coming here often with my cat, Shark, I can honestly say this is the best Petco location and you can come to. The staff is very friendly and helpful. They are also willing to work with you as far as treatment for your animal. I would highly recommend this location.
Does the Petco Pasadena location have a vet hospital?
Yes, Petco Pasadena has a full-service vet hospital.
Does Petco Pasadena offer vaccinations?
Yes, Petco Pasadena provides vaccinations.
Does Petco Pasadena offer curbside pickup?
Yes, curbside pickup is available at Petco Pasadena. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Pasadena Petco?
Hamster and guinea pig prices vary by location. Call your Pasadena Petco at 6265772600 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Pasadena sell dogs?
No, Pasadena Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services are available at Petco Pasadena for pet care?
Petco Pasadena offers premium pet foods, expert training, grooming, vaccination services, and has a full-service vet hospital.
Does Petco Pasadena provide veterinary services?
Yes, there is a full-service vet hospital at Petco Pasadena.
Can I get my pet vaccinated at the Pasadena Petco location?
Yes, Petco Pasadena provides pet vaccinations.
Is curbside pickup available at Petco Pasadena?
Yes, curbside pickup is available for eligible products at Petco Pasadena.
What are the hours of operation for Petco Pasadena?
Petco Pasadena is open Monday to Saturday from 9:00 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
Where is Petco Pasadena located?
Petco Pasadena is located at 845 S Arroyo Pkwy, Pasadena, CA 91105.
Does Petco Pasadena sell dogs or cats?
No, Petco Pasadena does not sell dogs or cats, but you can meet pets available for adoption through their partnership with local animal welfare organizations.
Which nearby places can I visit around Petco Pasadena for pet grooming or veterinary care?
Nearby places include Petco - S Pasadena for grooming and Vetco Total Care Animal Hospital for veterinary services, both close to Petco Pasadena.
Are there any local pet-related animal shelters near Petco Pasadena?
Yes, Downtown Dog Rescue is a nearby animal shelter offering pet services and rescue support near Petco Pasadena.
What dining options are nearby that customers can explore before or after visiting Petco Pasadena?
Nearby dining options include Bambino's Pizza for Italian food, Slab for barbecue, and IHOP for breakfast and brunch, all close to Petco Pasadena.