Petco

4.4
1491 reviews

About

Pet StorePet supply store
Visit your Pasadena Pet Store located at 845 South Arroyo Parkway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
845 S Arroyo Pkwy, Pasadena, CA
91105, United States

Hours

Reviews

4.4
1,473 reviews
5 stars
1,009
4 stars
261
3 stars
104
2 stars
29
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were also numerous complaints about rudeness and lack of professionalism from certain employees.

Grooming Services

Grooming experiences varied widely; some customers were very satisfied with the grooming quality, while others reported issues with communication and unexpected results.

Product Availability

Customers appreciated the wide selection of products, but many noted that shelves were often not well-stocked, leading to frustration.

Customer Service

Overall customer service received mixed reviews; while some praised the helpfulness of staff, others reported negative experiences with unhelpful or rude employees.

Cleanliness

There were significant concerns regarding cleanliness, particularly in restrooms, with multiple reports of unsanitary conditions.
  • GG
    geenurse
    6 days ago
    5.0
    Petco is well stocked with a variety of selections of food for our Dogs and Cat! They carry beans that are not available in other stores.
  • TW
    Tina WongLu
    Nov 13, 2025
    1.0
    I go in today Thursday Nov 13th 1:00pm. I’m the only customer in line picking up an online order for someone who can’t make it in. I show them the order # And they repeat to me I need ID. What if I’m helping someone disabled and can’t get out of bed, they don’t want to hear it, just repeating “need id” at me like a parrot. So I step off for a second to FaceTime the person I’m picking up for. At this point a line starts to form and they just proceed to the next customer and now I’m standing around thinking they were still interested in helping me. They were just talking to me and acknowledging me moments ago. And just ignored me. They then call the next customer and thankfully that customer acknowledged me and turns the cashier towards me. I don’t believe I was coming off in anyway annoying or entitled, but the attitude they were giving me was baffling. I was just picking up dog food, why treat me like I’m a criminal. I want to give them the benefit of the doubt and maybe management doesn’t treat them well or they’re not getting paid enough to treat everyone with empathy. Fix the moral in your store.
  • IS
    Isabel Sauceda
    Nov 13, 2025
    5.0
    I love how they guarantee their products and if we are not happy with our purchase we can get our money back or exchange it for another item :)
  • CT
    Collector of beautiful things
    Nov 5, 2025
    5.0
    When you buy pet fish, the staff will ask about the size of your aquarium. If it doesn't meet their requirements, they won't sell it to you. But there's something very unreasonable about this. Before any pet fish are sold, they're displayed in the store's showcase. I wonder how they can regulate the size of a customer's aquarium when they're keeping so many fish in such a small space? Is this a case of "you're allowed to have fire, but I'm not allowed to have lights"? This is a very unreasonable rule.
  • AW
    Armia Walker
    Oct 25, 2025
    5.0
    This is the best Petco location. I’ve been to several and by coming here often with my cat, Shark, I can honestly say this is the best Petco location and you can come to. The staff is very friendly and helpful. They are also willing to work with you as far as treatment for your animal. I would highly recommend this location.

Frequently Asked Questions About Petco

Does the Petco Pasadena location have a vet hospital?

Yes, Petco Pasadena has a full-service vet hospital.

Does Petco Pasadena offer vaccinations?

Yes, Petco Pasadena provides vaccinations.