Banfield Pet Hospital

Reviews

• YM

  Yasmin Morales

  Feb 6, 2026
  1.0
  If I could give this place 0 stars I would! Front desk was extremely rude! Kept cutting me off! Tone deaf no sympathy for our pet or I. Provider lacked communication and expected for us to pay a 1200 bill when he never addressed my pets problems with me left the room had the assistant give me a huge bill and did not explain what was going on or why my pet needed these services done! I would never ever bring one of my pets here!
• PB

  P B

  Nov 11, 2025
  1.0
  take advantage of the customer service satisfaction survey from Banfield after pick up, which Corporate usually sends. don't want to do it but we will report how enbarrassingly rude the girl was at the front desk. was so shocked at it, much as their lack of friendliness and good communication. (please) choose a different Banfield, who smile and act like they care about animals, and don't mind you being there. there's not many such locations but they do exist. speaking of Corporate hopefully Banfield won't become that too much. surprising she's even allowed to work there. 'she' wasn't wearing a name tag and we were too intimidated to ask her name. her mood seemed to however fluctuate. when she took our fur baby back for a split second she might have had a tone of niceness. after reading the other detractive reviews there's other reasons to not return to this Banfield location. don't be baited into an argument. it's like that's what they're trying to do when they are that disorganized, negative and contrary. we were doubly surprised at it as a woman we talked to on the phone a couple days earlier was polite. not this larger younger woman. Thercis no Love at this Banfield. just walk on and be happy. remember it's the Season to be grateful if you have a job.
• KC

  Kobe C

  Sep 20, 2025
  1.0
  My dog was brought here last July from Petsmart Hotel, we are out of town and Mason got sick while he was at the hotel. I am giving them a 1 star because they dont reply to my insurance email to get the SOAP notes while Mason is hospitalized, the reason why my bill has not been reimbursed yet. I tried to call them multiple times but it just goes to voicemail and emergency no to call. I also emailed them but no reply up to now. They are only good in collecting your bills, but WILL NOT help you reimburse it.
• JT

  Judy Thao

  Sep 16, 2025
  1.0
  This place is horrible. DO NOT GO here if your pet is sick or need checkups. The Roxanne was rude and didnt care about if you pet lives or dies. We took our sick cat and they wouldn't tell us that we need to the cat take the hospital because they cannot do anything. They are just trying to overcharge you and keep charging you without telling you something is wrong. They care more for the money than your pets
• LH

  Larry Hensch

  Dec 18, 2020
  5.0
  Took our Malamute to the groomer. She looks great and she seems to know it!

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