Banfield Pet Hospital

Reviews

• II

  ISADORE SYLVE III

  Apr 23, 2026
  5.0
  Excellent location and hours inside petssmart can you say convenient. Smoothest vet visit ever.
• LL

  LEA

  Mar 17, 2026
  1.0
  I scheduled an in-room visit on 3.12.26 for my 10-year-old dog with a history of Cushing’s disease, struvite stones, significant food sensitivities, and an active skin rash. Shortly before the appointment, a staff member suggested rescheduling due to the assigned veterinarian, but I chose to proceed. During the visit, the veterinarian did not introduce himself, did not ask the reason for the visit, and performed only a very brief exam before attempting to leave. I requested help with nutrition, medication management, follow-up testing, and evaluation of a current rash. These concerns were not meaningfully addressed. The veterinarian left the room multiple times and did not provide a clear plan of care. I was later told I would need to reschedule for a longer visit, despite being seen for less than 10 minutes. Basic items like confirming weight and examining the rash required repeated requests. Prescriptions were eventually provided through staff after a wait, but I left without guidance for my dog’s active symptoms. Overall, this visit lacked communication, thoroughness, and continuity of care.
• YM

  Yasmin Morales

  Feb 6, 2026
  1.0
  If I could give this place 0 stars I would! Front desk was extremely rude! Kept cutting me off! Tone deaf no sympathy for our pet or I. Provider lacked communication and expected for us to pay a 1200 bill when he never addressed my pets problems with me left the room had the assistant give me a huge bill and did not explain what was going on or why my pet needed these services done! I would never ever bring one of my pets here!
• PB

  P B

  Nov 11, 2025
  1.0
  take advantage of the customer service satisfaction survey from Banfield after pick up, which Corporate usually sends. don't want to do it but we will report how enbarrassingly rude the girl was at the front desk. was so shocked at it, much as their lack of friendliness and good communication. (please) choose a different Banfield, who smile and act like they care about animals, and don't mind you being there. there's not many such locations but they do exist. speaking of Corporate hopefully Banfield won't become that too much. surprising she's even allowed to work there. 'she' wasn't wearing a name tag and we were too intimidated to ask her name. her mood seemed to however fluctuate. when she took our fur baby back for a split second she might have had a tone of niceness. after reading the other detractive reviews there's other reasons to not return to this Banfield location. don't be baited into an argument. it's like that's what they're trying to do when they are that disorganized, negative and contrary. we were doubly surprised at it as a woman we talked to on the phone a couple days earlier was polite. not this larger younger woman. Thercis no Love at this Banfield. just walk on and be happy. remember it's the Season to be grateful if you have a job.
• LH

  Larry Hensch

  Dec 18, 2020
  5.0
  Took our Malamute to the groomer. She looks great and she seems to know it!

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