Petco

Reviews

• LB

  Lynne Beard

  Apr 24, 2026
  5.0
  Kasey is fantastic!!!! Professional, caring, excellent handling of my Polly!!!!
• TL

  Tony L

  Apr 24, 2026
  5.0
  The people working there are so nice. I will always take my dog there. Thank you very much for being so nice to my dog.
• SH

  Susan Hoff

  Apr 4, 2026
  1.0
  My bad review is not the cause of any employee, but rather another group of customers, I have a larger dog 6 months and 50 lbs, I brought her in to the self wash area paid my 20 bucks and started washing my dog, another man brought his large husky type dog in that was not having it yelping and trying to get out of the bath it ended up being 3 people trying to wash this poor dog!! IT WAS chaos my dog got so nervous I am just lucky I got her rinsed. My dog was not dry and we had to leave they were causing a commotion it was a horrible experience for my always happy dog, who wags her tail when she gets her nails clipped. There should be a occupancy limit. People should be more considerate of others.
• JW

  Julie Watanabe

  Mar 15, 2026
  5.0
  The employee Terri went above and beyond yesterday. I was touched by her kindness. I had no idea my dog peed on the floor while I was reading something. Not only did she clean it up for me, but she didn’t even point out that it was my dog when we talked about it. I appreciated not only her help, but also her thoughtfulness in how she handled the situation. And on top of that, she helped me find a product while she had her hands full. Such integrity.
• NN

  nancy

  Mar 7, 2026
  2.0
  I had a negative experience at this store yesterday and after reading some of the other reviews I felt like I should share mine too. When I went in I was treated really rudely by an employee named Caroline. I almost never write bad reviews but even after I got home I kept thinking about how she was speaking to people, not just to me but to other customers as well. While I was waiting in line she was helping the customer in front of me. He asked about a specific product and Caroline seemed annoyed and told him to try PetSmart across the street. When the man asked which direction PetSmart was in she threw her hands up and said “it’s over there by Target.” When it was my turn to check out I asked about the Petco Park discount. Sometimes Petco does a discount the day after the Padres win and I was just asking if that applied. Instead Caroline started talking down to me and questioning if I understood who owns Petco Park Stadium. That wasn’t even what I was asking. I was just trying to find out if the Padres win discount applied. Then the conversation somehow turned into her explaining Petco’s finances and saying she would rather work at Petco Park anyway. At that point I was honestly just confused why a simple question turned into all of that. If someone gets annoyed when customers ask simple questions customer service might not be the right job for them. Being patient and respectful with people should be the bare minimum.

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