South Novato Animal Hospital

Reviews

• A

  נופר קלדס

  May 1, 2026
  1.0
  I came to them based on an advertisement stating that the first exam costs $25. When I arrived with my two dogs, I specifically requested only that service. Despite this, I was charged $90 for each dog, with a total bill of $388. Only after I had to argue the charges with them did I receive a refund, and even then, it was for just one of the dogs. I will not be returning — the experience was not worth the effort of having to chase my refund.
• SS

  Sheri Sarmast

  Feb 21, 2026
  5.0
  My cat needed a doctor for itchy, inflamed skin, which was making her so sick. They gave me a quick appointment and a pleasant visit for the cat. The Dr and her assistant were so gentle and sweet. They did all the necessary treatment: first, flea medicine; then an injection for her inflammation; and told me to continue the flea meds. Lastly, they trimmed her nails to prevent her from scratching herself. My cat is much better, playing around, and happy. 😀👍🙏 Thank you, Dr. K., and her assistant, Louis. Sheri and my Coco;
• KT

  Katarina TY

  Feb 15, 2026
  5.0
  Dr Jan and the rest of the staff this past Saturday (Feb 14th) were so wonderful and compassionate when I brought my dog, Clara in for an eye issue. I recommend this vet practice wholeheartedly.
• SB

  Sarah Brown

  Feb 9, 2026
  1.0
  If you love your pet, do not take them here. This facility cannot be trusted with animal care. Their lack of reliability leads to missed treatment, wasted time, and unnecessary expense for both you and your pet.
• DG

  Dorian Gray

  Jan 21, 2026
  2.0
  This clinic relies heavily on charm and soothing talk, and far less on efficiency and transparency. The appointment was filled with soft, cooing, overly gentle speech that felt less like medical professionalism and more like an attempt to disarm us. There was a lot of talking and very little focus. I eventually had to interrupt just to keep things moving, which seemed to genuinely surprise the staff. That tone might work if the billing were reasonable. It wasn’t. A routine nail trim for our senior dog was $58.50, plus a $7.50 “medical waste” fee for throwing away nail clippings. We were also encouraged to repeat a $500+ senior blood panel that had already been done six months earlier. The combination of excessive soothing, upselling, and padded line items left me feeling manipulated rather than cared for. I came in for veterinary services, not to be talked into expensive add-ons. If you go here, interrupt early, ask direct questions, and demand prices up front.

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