Petco

Reviews

• CR

  Cindy Ruiz

  Apr 7, 2026
  2.0
  The actual delivery was great however, once I ordered it, I realized that I had the wrong food. I have a kitten and this was adult food so I looked all over the website for a place to cancel it. You know like Amazon …. you cancel an order if you do it quickly enough. No such place …. so the next morning I called and the gal said it was already being processed so she couldn’t cancel it so now I have to take the two boxes of food to the Petco and be reimbursed. It’s crazy. I’m a disabled person and it’s very difficult for me to do these things. That’s why I order things online. Please put a spot on your website on your ordering online website to be able to cancel an order within a certain period of time like a few hours!
• RW

  Ryan Wilhite

  Apr 7, 2026
  1.0
  Lady at the register said it would take twenty minutes to do my return, and said, I don't even think we return this.I have to check with my manager. The girl with the piercings on her face said that was fine.Last week. So I don't know why it would take 20 minutes. She said she would have to type in every number on there. Because their system doesn't scan it.And then suggested, I make up a fake name and open a pal's account so it would be easier on her. I work in customer service and this sucks.
• JM

  Joyce Martha

  Apr 6, 2026
  5.0
  I didn't get the name of my cashier but having a cat herself, she steered me towards products that would work well with a "chonky cat". I could tell she empathized with the needs of our furry family members and that she had good data to share based on her attuned observation she performed in her own fur family's use of various products. Petco, please continue to hire people like that in the future. They're not pushing "stuff" but they're fulfilling needs for myself and making sure it works for my pet's needs too.
• BL

  Bob Lauterbach

  Apr 2, 2026
  5.0
  Easy parking, clean store and knowledgeable associates. I’m a regular here.
• VV

  Victoria

  Mar 22, 2026
  1.0
  There's an employee there who was awful to my husband and I yesterday. I asked if there was someone that could help us carry a crate cause we had both hands full with potty pads and our puppy. She was very annoyed with us asking for help. She rolled her eyes and grunted. I also told her thank you and she was very rude and stormed off. This employe shouldnt be working in customer service. She also implied I didn't say "Hi"... she probably just didn't hear me.

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