Petco pet store in Novato offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in Novato helps make caring for pets easier with a welcoming space designed for pets and the people who love them.
The actual delivery was great however, once I ordered it, I realized that I had the wrong food. I have a kitten and this was adult food so I looked all over the website for a place to cancel it.
You know like Amazon …. you cancel an order if you do it quickly enough.
No such place …. so the next morning I called and the gal said it was already being processed so she couldn’t cancel it so now I have to take the two boxes of food to the Petco and be reimbursed. It’s crazy.
I’m a disabled person and it’s very difficult for me to do these things. That’s why I order things online.
Please put a spot on your website on your ordering online website to be able to cancel an order within a certain period of time like a few hours!
RW
Ryan Wilhite
Apr 7, 2026
1.0
Lady at the register said it would take twenty minutes to do my return, and said, I don't even think we return this.I have to check with my manager. The girl with the piercings on her face said that was fine.Last week. So I don't know why it would take 20 minutes. She said she would have to type in every number on there. Because their system doesn't scan it.And then suggested, I make up a fake name and open a pal's account so it would be easier on her. I work in customer service and this sucks.
JM
Joyce Martha
Apr 6, 2026
5.0
I didn't get the name of my cashier but having a cat herself, she steered me towards products that would work well with a "chonky cat". I could tell she empathized with the needs of our furry family members and that she had good data to share based on her attuned observation she performed in her own fur family's use of various products. Petco, please continue to hire people like that in the future. They're not pushing "stuff" but they're fulfilling needs for myself and making sure it works for my pet's needs too.
BL
Bob Lauterbach
Apr 2, 2026
5.0
Easy parking, clean store and knowledgeable associates. I’m a regular here.
VV
Victoria
Mar 22, 2026
1.0
There's an employee there who was awful to my husband and I yesterday. I asked if there was someone that could help us carry a crate cause we had both hands full with potty pads and our puppy. She was very annoyed with us asking for help. She rolled her eyes and grunted. I also told her thank you and she was very rude and stormed off. This employe shouldnt be working in customer service. She also implied I didn't say "Hi"... she probably just didn't hear me.
Does the Petco Novato location have a vet hospital?
Yes, Petco Novato has a full-service vet hospital.
Does Petco Novato offer vaccinations?
Yes, Petco Novato provides vaccinations.
Does Petco Novato offer curbside pickup?
Yes, curbside pickup is available at Petco Novato. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Novato Petco?
Hamster and guinea pig prices vary by location. Call your Novato Petco at 4158989416 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Novato sell dogs?
No, Novato Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Novato offer for pet healthcare?
Petco Novato offers a full-service vet hospital, vaccinations, and expert pet training services.
Does Petco Novato provide curbside pickup and delivery options?
Yes, Petco Novato offers curbside pickup and same-day delivery services for eligible products.
Can I find hamsters and guinea pigs for sale at Petco Novato?
Prices and availability of hamsters and guinea pigs vary; please contact Petco Novato at 415-898-9416 for current information.
Does Petco Novato sell dogs or cats directly?
No, Petco Novato does not sell dogs or cats, but you can meet pets available for adoption through the Petco Love program partnered with local animal welfare organizations.
What are the store hours for Petco Novato?
Petco Novato is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Where is Petco Novato located and how can I contact them?
Petco Novato is located at 208 Vintage Way, K1 & K2, Novato, CA 94945. You can contact them at +1 415-898-9416.
Are there any nearby hair salons where I can get a haircut before or after shopping at Petco Novato?
Yes, NH2 Salon and Supercuts are nearby hair salons where you can get a haircut before or after visiting Petco Novato.
What nearby stores offer fashion accessories and clothing that I can visit along with Petco Novato?
Nearby you can find Claire's, Charming Charlie, Gap Factory, Carter's, Talbots, LOFT, Old Navy, OshKosh B'Gosh, Torrid, and Nordstrom Rack for fashion accessories and clothing needs.
Is there a veterinary clinic close to Petco Novato for additional pet healthcare options?
Yes, the Vetco Vaccination Clinic is located near Petco Novato, providing additional veterinary care options.
What payment methods are accepted at Petco Novato?
Petco Novato accepts credit cards, debit cards, and mobile NFC payments. They do not require cash only and do not accept checks.
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