Business Details
About
Pet StorePet supply storePetco
Visit your Novato Pet Store located at 208 Vintage Way for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
432 reviews
5 stars
270
4 stars
79
3 stars
45
2 stars
14
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the friendly and knowledgeable service, there were significant complaints about rude management and inconsistent service.
Grooming Issues
Several reviews highlighted problems with the grooming department, including unprofessional behavior and poor treatment of pets during grooming.
Product Availability
Customers appreciated the good selection of pet supplies, but some noted inconsistencies in product availability and issues with curbside pickup.
Store Cleanliness
The store was generally described as clean and well-organized, although there were complaints about the condition of animal habitats.
- RWRobin WhiteDec 25, 20251.0I keep being told I have bonuses or credits or rewards, but when it is looked up in the store I have nothing....
- JWJenny WilsonDec 2, 20255.0Good selection of Urinary Cat food and good customer service!
- TGTara GibsonNov 30, 20255.0Jordan from Petco and the team with Vetco were efficient, kind, and genuinely care about our dogs. We love Novato Petco!
- JOJonathan OranjeNov 15, 20255.0Kate is absolutely amazing! She’s incredibly knowledgeable about all the products and pets, and she always takes the time to answer every question thoroughly. You can genuinely tell she cares about animals and wants customers to feel confident and supported. Whether it’s food recommendations, toys, or general pet care advice, Kate always knows exactly what to suggest. Her friendliness and expertise make the whole experience so much easier. Petco is lucky to have her — she truly makes a difference!
- LELesya ElamOct 26, 20251.0I had an emergency and came to the store at 8.55. I am aware that 5 minutes before closing is not ideal, but my dog was having an emergency. This lady showed me a finger and didn’t let me in. Just terrible.
Frequently Asked Questions About Petco
Does the Petco Novato location have a vet hospital?
Yes, Petco Novato has a full-service vet hospital.
Does Petco Novato offer vaccinations?
Yes, Petco Novato provides vaccinations.
Does Petco Novato offer curbside pickup?
Yes, curbside pickup is available at Petco Novato. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Novato Petco?
Hamster and guinea pig prices vary by location. Call your Novato Petco at 4158989416 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Novato sell dogs?
No, Novato Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Novato offer for pet healthcare?
Petco Novato offers a full-service vet hospital, vaccinations, and expert pet training services.
Does Petco Novato provide curbside pickup and delivery options?
Yes, Petco Novato offers curbside pickup and same-day delivery services for eligible products.
Can I find hamsters and guinea pigs for sale at Petco Novato?
Prices and availability of hamsters and guinea pigs vary; please contact Petco Novato at 415-898-9416 for current information.
Does Petco Novato sell dogs or cats directly?
No, Petco Novato does not sell dogs or cats, but you can meet pets available for adoption through the Petco Love program partnered with local animal welfare organizations.
What are the store hours for Petco Novato?
Petco Novato is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Where is Petco Novato located and how can I contact them?
Petco Novato is located at 208 Vintage Way, K1 & K2, Novato, CA 94945. You can contact them at +1 415-898-9416.
Are there any nearby hair salons where I can get a haircut before or after shopping at Petco Novato?
Yes, NH2 Salon and Supercuts are nearby hair salons where you can get a haircut before or after visiting Petco Novato.
What nearby stores offer fashion accessories and clothing that I can visit along with Petco Novato?
Nearby you can find Claire's, Charming Charlie, Gap Factory, Carter's, Talbots, LOFT, Old Navy, OshKosh B'Gosh, Torrid, and Nordstrom Rack for fashion accessories and clothing needs.
Is there a veterinary clinic close to Petco Novato for additional pet healthcare options?
Yes, the Vetco Vaccination Clinic is located near Petco Novato, providing additional veterinary care options.
What payment methods are accepted at Petco Novato?
Petco Novato accepts credit cards, debit cards, and mobile NFC payments. They do not require cash only and do not accept checks.