Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Northridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
203 reviews
5 stars
146
4 stars
15
3 stars
6
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the professionalism, kindness, and thoroughness of the veterinarians and staff, particularly Dr. Del Pino.
Customer Service
There are significant complaints about poor customer service, including long wait times on the phone, unprofessional front desk staff, and difficulty in scheduling appointments.
Care Concerns
Several reviews expressed serious concerns about the quality of care, with some customers reporting negative outcomes for their pets after visits.
Pricing Issues
Customers noted that while some found the wellness plans affordable, others felt the additional charges for services were excessive and not clearly communicated.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others reported severe dissatisfaction and loss of trust.
- ACAurora ChaviraOct 15, 20255.0Muy amables todos
- ADAlejandra DiazOct 10, 20251.0Took my dog once and never again. This place just cares about money. Any little service and they charge. They don’t care about your pets health.
- HMH MOct 9, 20255.0Dr. Hossein Amini is the best veterinarian I’ve ever worked with. He treated my dog Marley for IMPA with so much skill and compassion, and he explained every step clearly. We’re trying to find him again—does anyone know which clinic he’s at now in SoCal? (Happy to bring Marley wherever he’s practicing.) Thank you!
- VVVictorSep 25, 20255.0The staff and Vets are professional, courteous and have been very good to my dog (even though he's a handful). They take the time to explain any treatment or exam services that perform and always check back with me the next day to check on my dogs welfare.
- MCMelissa CastilloSep 15, 20255.0The team is AMAZING every way... Anytime I have to bring my animals in for care they are all super nice and always take care of my fur babies.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Northridge?
Banfield Pet Hospital is open Monday through Saturday from 9:00 AM to 6:00 PM, and on Sunday from 8:00 AM to 3:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. Outside hospital hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, dental care, and nutrition consultations, with automatic renewal each year unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or use the Banfield app available on both iOS and Android devices.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments to ensure quality care and proper scheduling.
What nearby places can I visit after a pet appointment at Banfield Pet Hospital?
You can visit The Grove Northridge shopping center for dining and shopping or stop by Barclays Coffee and Tea for a relaxing beverage.
Is there a convenient educational center near Banfield Pet Hospital where families can study or get tutoring?
Yes, Sylvan Learning, a tutoring and test preparation center, is located nearby for educational support.
Are there beauty and relaxation services near Banfield Pet Hospital?
Yes, nearby options include Seras Salon and Royal Nails & Spa, offering beauty salon and nail care services to help you relax after your visit.