Petco

4.3
1607 reviews

About

Pet StorePet supply storePetco
Visit your National City Pet Store located at 3426 Highland Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3426 Highland Ave, National City, CA
91950, United States

Hours

Reviews

4.3
1,596 reviews
5 stars
984
4 stars
331
3 stars
158
2 stars
49
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their knowledge and compassion.

Aquatic Section Issues

Several reviews pointed out problems with the aquatic section, including dead fish and poor tank conditions.

Store Cleanliness

Feedback indicated that the store cleanliness was inconsistent, with some customers noting it was messy or dirty.

Checkout Experience

Customers frequently mentioned long wait times at checkout and a lack of staff to assist during busy periods.

Product Availability

There were complaints about stock issues, particularly with specific items like crickets and larger pet supplies.
  • NP
    Nikki Pride
    4 days ago
    4.0
    The customer service is great. The selection of supplies for geckos, hermit crabs, & tarantulas can be improved upon. They are also short staffed alot with stock supplies in the way of shopping carts. I can tell its because the workers are busy helping their customers, which I love.
  • RB
    Robert Brookstein
    5 days ago
    5.0
    Very Good costomer service
  • AH
    Andrea Hernandez
    Dec 28, 2025
    5.0
    I recently visited the Petco in National City while going through a very stressful situation with my puppy, who had just been diagnosed with parvo. He wasn’t eating or drinking at all, and I was desperate to find something that could help keep him hydrated and get some food into his system. I spoke with the store manager, Kelly, and explained what was going on. She took the time to really listen and recommended a specific meat to help encourage my puppy to eat, along with advice on hydration. As soon as I got home, I mixed the meat with his dry food, and to my relief, he started eating right away. After days of not eating, seeing him finally take food was incredibly emotional and gave me so much hope. I truly appreciate Kelly for taking the time to guide me and for being so knowledgeable and compassionate. You can tell she genuinely cares about animals and knows exactly what she’s doing. She is absolutely in the right place and is a huge asset to your business. I can’t thank her enough.
  • KH
    Kat “Kat” Hovik
    Dec 25, 2025
    5.0
    Always sweet people
  • KG
    Kairah Gaffud
    Dec 21, 2025
    4.0
    Was having a hard time with finding a good sized rat/mouse for my ball python(she is quite big) and eden I believe helped me so much. She was great☆ Idk why the mice/rats arent in the fridges anymore though, confused me a bit

Frequently Asked Questions About Petco

Does the Petco National City location have a vet hospital?

No, Petco National City does not have a full-service vet hospital.

Does Petco National City offer vaccinations?

Yes, Petco National City provides vaccinations.