Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Murrieta provides quality and attentive health and wellness care for dog, cat and small animal pet patients in Riverside County. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
168 reviews
5 stars
120
4 stars
15
3 stars
6
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising the staff's friendliness and care, while others report long wait times and unresponsive communication.
Care Quality
Many customers appreciate the quality of care their pets receive, highlighting the staff's compassion and professionalism, though some express dissatisfaction with the treatment and diagnosis provided.
Wellness Plans
Numerous reviews criticize the wellness plans for being expensive and not providing the expected value, with some customers feeling pressured to purchase unnecessary services.
Appointment Issues
Several customers reported difficulties in scheduling appointments, including long wait times and unexpected closures, leading to frustration and dissatisfaction.
- ARAlicia RamirezNov 25, 20254.0Friendly, open to my opinion and flexible and respectful with my request for my kittens vaccines.
- LILeticia IriarteNov 21, 20255.0I recently took our 11year old doggie, Lucy for a wellness exam and was very impressed with the treatment she received. The staff were all professional and friendly. Liz at the Murreita location explained Lucy's test results and offered some wellness plans available for purchase. She didn't pressure me to proceed with any more services or purchases. After reading the wellness plan coverage I was interested in I returned to the store and purchased it.
- LTLaura ThompsonOct 7, 20251.0This place has been the worst experience I have ever had being a pet owner. We wanted to get my 6 month old spayed, made the appointment and then the night before received a phone call telling me to reschedule because they feel my dog is too young and needs to wait a few more months. Didn't ask me to call and speak to the doctor, just told me to reschedule. When I called back they said if I still wanted to go ahead, then the doctor was okay with it. So I said yes. My husband took her in the next day and they again wouldn't do it because the doctor wanted to speak with him first and was running late. They thought our dog was purebred when she is very mixed-breed dog. Mind you, they did the wisdom panel when we went for our first appointment a month before and had the results. Once my husband explained that and the doctor looked up the results, then all of the sudden it was no problem at all to spay her. We had to reschedule for a week later. After her spay, I was told to call if I had any problems or she needs additional meds to keep her calm. I called twice and was put straight to voicemail after waiting 20 minutes each time. Called a 3rd time and spoke with a lady this time. She was going to relay my message to the techs and they would get back to me soon. It has been 3 days and I have yet to receive a call back from them. This has been the most stressful experience of my life. At the end of the day they need to work on their customer service and how they approach pet owners. (The tech who did bring my dog out to me after her surgery was very helpful and kind) Unfortunately I am locked into a contract with them for a year, but I will not continue my pets care at this location after it's done.
- KFKorman FamilySep 15, 20255.0Banfield has always done well for my pets. We have 4 dogs and a cat on the health plan from puppy to senior and the team at Banfield shows so much care and patience for each one of our pets. I highly recommend getting the health plan to maintain the wellness of your fur family.
- MDMel DavisSep 15, 20255.0A good place to bring your pet. They have an understanding of your pets needs, but also of yours and they are right up front with the costs which I consider fair came here a couple of years ago from another vet and I’m more comfortable now.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Murrieta provide?
Banfield Pet Hospital offers a full range of preventive and wellness services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care but during hospital hours they offer urgent care advice and referrals to emergency hospitals or specialists if needed.
Can I get veterinary care advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
Payment can be spread monthly over twelve months via automatic withdrawal or credit card, or you can choose to pay the plan in full at enrollment.
What types of appointments are available at Banfield Pet Hospital Murrieta?
They offer in-room appointments where you stay with your pet, drop-off appointments, and virtual visits for those enrolled in Optimum Wellness Plans.
What are Banfield Pet Hospital's hours of operation in Murrieta?
Open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM. The hospital is closed on specific holidays such as Christmas and New Year's Day.
Is Banfield Pet Hospital located near any pet-related stores where I can shop for pet supplies?
Yes, Banfield Pet Hospital is near PetSmart, a pet store and groomer, making it convenient to combine veterinary visits with pet supply shopping.
Are there any dining options near Banfield Pet Hospital for quick meals or snacks?
Nearby dining options include La Michoacana Ice Cream and Jimmy John's sandwich shop, where you can grab a quick bite before or after your visit.
Can I find relaxation or wellness services near Banfield Pet Hospital in Murrieta?
Yes, you can visit Best Beijing Massage or Murrieta Massage for spas and massage therapy services close to the hospital.