Vetco Total Care Animal Hospital - Closed

Reviews

• EA

  Erika A

  Jul 5, 2024
  1.0
  Doesn’t matter if you confirm 3 times prior to your appointment, be ready to have it cancelled for “an emergency.” I was called the day before the appointment and was asked to reschedule to noon. We selected this appointment time for early morning for a reason based on our plans and the fact that we are taking our dog to boarding on Sunday. When told no, that we would like to keep the appointment, we were then told that we needed a “wellness check,” for any vaccinations. No where on the website does it state this, or was told prior to booking the appointment online. At this point, I felt like they just wanted us to move the appointment for their convenience. I told the receptionist to keep the appointment (again confirming) to then receive a voicemail that they were canceling my appointment. I called back to keep it, however now I’m being told that there was an “emergency” and all appointments were cleared…. How convenient. Also why not just say that instead of asking if we want to reschedule. We were planning on getting a vet plan for our dog with VETCO, not anymore. Huge red flag, they clearly don’t care about respecting your time or the fact that you’ve confirmed the appointment to keep it.
• MZ

  MeMe Z

  Apr 20, 2024
  4.0
  You know what life is an experiment.... My cat Sass and I have been to ---- and back! And I love this guy. But I actually see some light at the end of this tunnel. They listened to me they heard me. Im tired, Sass is tired I just want him to be calm poor guy I feel so bad for what these other Vet's have put him and I through. They made me feel calm so that is a start. But again he was too stressed to do the test. We were there too long in my eyes. I am hopeful for the futrure that some of these Vet's will start to do house calls because for some pet's going to the VET is super stressful for all pet's really. And the sooner people start to realize this the better off everyone would be. Just a thought. I do like the personality of the doctor and the nurse tech. And hope something works for this kid. He is normlally super sweet and not sure what has happened but his Micro Biome is way off and I hope someone can help me fix that and not just cover it up! So far so good here. But only time will tell. Thank so much have a great day! :)
• CV

  C VG

  Mar 4, 2024
  5.0
  Good service from reception, techs, and Dr. Morrison is amazing!
• EY

  Elizabeth Yi

  Jun 4, 2023
  5.0
  Hi, I arrived for my 1:24 vaccination appointment, and the clinic was closed. Talked to an employee, and my appointment for today was confirmed (confirmation was received via text and email), but the doctor had already left. There has to be a better way to ensure that appointments are kept. This hasn’t happened before, but is very frustrating. Edit: thank you for the prompt response! Appreciate it.
• KS

  Kathy Schmoyer

  Apr 5, 2023
  5.0
  Friendly staff, clean facility, Dr did a good exam and gave me options. Loved it and the convenience and ease of booking online.