Petco

4.3
602 reviews

About

Pet StorePet supply storePetco
Visit your Monterey Pet Store located at 960 Del Monte Ctr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
960 Del Monte Ctr, Monterey, CA
93940-6136, United States

Hours

Reviews

4.3
593 reviews
5 stars
368
4 stars
115
3 stars
51
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with customer service, particularly in the grooming department, citing unhelpfulness and rude attitudes from staff.

Grooming Issues

Numerous reviews highlighted significant dissatisfaction with grooming services, including complaints about unqualified groomers and poor treatment of pets.

Store Cleanliness

Several customers praised the store for being clean, organized, and well-stocked, contributing positively to their shopping experience.

Product Availability

Customers expressed frustration over inconsistent product availability, particularly for specific pet food items.

Staff Friendliness

While some reviews noted friendly and helpful staff, others indicated that the store appeared understaffed, impacting service quality.
  • AW
    Anthony Whitt
    Jan 5, 2026
    5.0
    These people arw absolutely AMAZING! The lady that works the register in the front is always going above and beyond for everyone. She makes sure you dont lose your rewards and even helps you apply them . She went way out of her way about a month ago for me and saved me 60$. Everytime I'm in line to pay for something she is always super nice and helpful to eveyone. Shabon in the groomer is amazing at what she does and she truly cares about your baby. Everyone in the parlor is awesome too.
  • CK
    Cameron Kalani
    Jan 3, 2026
    5.0
    Kaitlyn did an amazing job giving our dog Greta a bath!!!
  • RA
    Richard Alan
    Jan 2, 2026
    5.0
    The cashier was extremely courteous and polite. She explained the return policy for the basking light and uvb light that I purchased. The store was clean and the fishtanks were maintained.
  • SK
    Stefanie Kaku
    Dec 31, 2025
    5.0
    I went here after browsing online for cat litter: wanted to try something else for my cat. An associate noticed me looking at all the bags and offered help, then explained the return policy if I needed to return it. Very helpful and friendly!
  • VP
    Valerie Poland
    Dec 30, 2025
    1.0
    I just entered Petco at Del Monte Shopping Center at 8:50PM and was told the store was closed. The hours are clearly posted outside stating they are open until 9PM. When an employee told me they were closed, I said, “so you close at 8:50PM?” She replied that they cancel anything 10 minutes prior to closing. I’m not sure what that means, but I won’t be back.

Frequently Asked Questions About Petco

Does the Petco Monterey location have a vet hospital?

No, Petco Monterey does not have a full-service vet hospital.

Does Petco Monterey offer vaccinations?

Yes, Petco Monterey provides vaccinations.