Petco

4.3
1491 reviews

About

Pet StorePet supply storePetco
Visit your Montebello Pet Store located at 1425 N. Montebello Blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1425 N Montebello Blvd, Montebello, CA
90640, United States

Hours

Reviews

4.3
1,482 reviews
5 stars
952
4 stars
280
3 stars
128
2 stars
36
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of attentiveness.

Staffing Issues

Several reviews mention understaffing and long wait times, leading to frustration among customers seeking assistance.

Product Availability

Customers appreciate the variety of products available, particularly for dogs and cats, but some express a desire for more options and better stock management.

Cleanliness and Organization

The store is generally noted for being clean and well-organized, although there are occasional reports of unsanitary conditions.
  • AB
    Adry Barker
    2 days ago
    5.0
    Very nice people.
  • ZD
    Zulma Delgado
    2 days ago
    5.0
    Always friendly n great prices. Vaccinations services are quick.
  • HS
    Hervin Santizo
    Dec 30, 2025
    5.0
    I went in to purchase some fish since I had one pass away and the person helping out was very nice and knowledgeable. The person at the register was there on her first day and was very polite and helped us out quickly. I would come back to this location.
  • JR
    Jorge Ruiz
    Dec 7, 2025
    5.0
    Great place to shop for anything items for you pets and the people are beyond friendly and helpful. Will continue to go there for future purchases.
  • GR
    Gia Ruiz
    Nov 22, 2025
    1.0
    My experience, was horrible with the employee who was like forced to help me, his behavior was like he didn't want to the job to exchange a dead fish I was returning to the store, per the stores 30 day return policy, we got as far as him getting a fish and putting it in container before putting it in bag to take home, I showed him the dead fish 1st time when he asked me "what kind of fish did want" I simply said I'm fish as this one, he replied as if something was triggered in him "ok get that thing away from me I don't want to see it", 2nd showed the fish I brought in to exchange I asked him aren't you supposed to confirm I'm returning a deceased fish, he replied and went into a hissy "get that thing away from me take it home I don't care", then displayed aggressive behavior, got the fish he caught for me threw it back into the back into the tank and said "you're harassing me, get out of the store and if you don't leave you are trespassing and I will call the police", I walked to the front cashier and asked for a manager come out and assist me because this employee was having some kind of issue just doing his job, he followed me to the front and called the police I could hear him giving the police my description, a manager did come out assist me return and get a new fish, when I was in my car leaving I did the police pulling up in front of the store, that was was enough drama for me I just drove off and went home Needless to say I'm not returning to that store if Petco does not pay closer attention and supervision of their employees, there's a few violations of employee behavior and job duties they should take a close look at and not to mention "I felt threatened when he told me to get out of the store, followed me to the front and called the police standing by me" come on now I'm just an elder customer trying to live the rest of my years with a little Peace and Joy...

Frequently Asked Questions About Petco

Does the Petco Montebello location have a vet hospital?

Yes, Petco Montebello has a full-service vet hospital.

Does Petco Montebello offer vaccinations?

Yes, Petco Montebello provides vaccinations.