Just Food For Dogs

Reviews

• JH

  Joann Halasz

  Oct 27, 2025
  1.0
  I have been feeding JFFD for several years now. Not only does my picky eater love it but both my dogs have gorgeous coats from it. I love that they are transparent and have the recipes for you to cook at home if you want. My dog Zera was having some ear issues so we allergy tested her. Unfortunately she is highly allergic to the carrots in the JFFD that I feed her. I called the Mission Viejo pantry that I get my deliveries from to see if I could do a food swap or refund for my most recent order that I haven't even unpacked as it was still in the shipping container. The representative Maya that I spoke to explained that their policy is not to take returns, exchange, or refund, but I could call corporate and see if corporate would be able to authorize it. When I spoke to corporate they didn't understand why my local pantry would send me to them because they did not fulfill the order there, but after speaking to their supervisors they were confident that I should be able to do a food swap. Shortly after I received a phone call from Maya again saying that customer service had reached out to her regarding the food swap and she said again that it was against their policy to do a food swap or refund and there was nothing they could do. I understand that it was my fault and I should have waited to order my food till I had the allergy testing back. I just wish that the left hand knew what the right hand was doing instead of wasting my time calling back and forth to only find out the same answer that I was originally told. Just disappointed in the lack of customer service clarification. I still highly recommend their food it's just customer service needs improvement. When I originally posted this review I accidentally posted to the Tustin stores page. The manager reached out to me apologizing for the Mission Viejo pantrys unwillingness to help a pet parent out. I have been to the Tustin location in the past and they have always been amazing. They were more than happy to exchange the food that my girl is allergic to even though I didn't purchase it from them, where as the Mission Viejo pantry wouldnt help at all. The Tustin store has earned my business even though it's farther from my house.
• GF

  Greg Fellmer

  Aug 23, 2025
  5.0
  Not only is JustFoodForDogs an easy way to provide a healthy diet to our beloved Gaby, but also everyone at our local store is the best. Always friendly and helpful.
• EW

  Erin Wands

  Jul 16, 2025
  5.0
  Thank you 😊

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