Petco

4.2
684 reviews

About

Pet StorePet supply store
Visit your Madera Pet Store located at 2140 W. Cleveland Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2140 W Cleveland Ave, Madera, CA
93637, United States

Hours

Reviews

4.2
672 reviews
5 stars
388
4 stars
148
3 stars
61
2 stars
19
1 star
56

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported poor grooming experiences, including aggressive handling of pets and unsatisfactory results.

Customer Service

Customer service experiences varied widely, with some praising helpful staff while others reported rudeness and lack of assistance.

Store Cleanliness

Several reviews highlighted unsanitary conditions in the store, particularly in restrooms and aquatics sections.

Product Availability

Customers noted that the store often has the items they need, but there were complaints about dead or unhealthy animals and products.

Staff Knowledge

Some employees were praised for their knowledge and helpfulness, particularly in the fish department and grooming services.
  • RG
    Rosie G
    3 days ago
    4.0
    Service is good. On line not always working correctly.
  • CR
    Carol Reeves
    4 days ago
    5.0
    Knowledgeable, helpful, considerate service. Showed us how to bring our Petco shopping price down.
  • JM
    Jennifer Markle
    Nov 12, 2025
    2.0
    The staff is very nice but the fact that there is only one single shopping cart IN THE ENTIRE STORE is absurd. I literally had to wait for it while other people were shopping 2 separate days last week. Do better Petco.
  • LF
    Lakeesha Fancy
    Nov 10, 2025
    2.0
    Poor customer service. Associatea just ignore you. They're rude. Prices are too high. Terrible location to visit.
  • KM
    Kathy Mounce
    Oct 1, 2025
    1.0
    I would NEVER let a groomer groom my dogs here after seeing what I saw today while standing in line waiting to pay for my stuff. I witnessed a female groomer grooming a Yorkie and the little dog was yelping in pain trying to pull away as to let the groomer know that it was hurting! The groomer just yanked the little dog’s arm very aggressively as though she didn’t care that she was hurting it. I told the cashier that she was hurting that little dog. The groomer must have been down this road before because she came out acting very aggressive with me. Very unprofessional! I believe that if the owner knew how this groomer was treating this dog that they would not be happy about it… I know I wasn’t liking it! Please take your little fur babies somewhere that they will not be abused. 🐶🐾

Frequently Asked Questions About Petco

Does the Petco Madera location have a vet hospital?

Yes, Petco Madera has a full-service vet hospital.

Does Petco Madera offer vaccinations?

Yes, Petco Madera provides vaccinations.