Numerous reviews highlighted unprofessional behavior from both the front desk staff and veterinarians, including rudeness and lack of compassion.
Communication Issues
Customers reported poor communication regarding pricing and treatment options, leading to confusion and dissatisfaction.
Compassion and Care
Several reviews indicated a lack of compassion from the veterinary staff, with some customers feeling their pets were treated roughly.
Pricing Concerns
Many customers expressed frustration over high costs and unexpected charges, feeling that the clinic prioritized profit over pet care.
Mixed Experiences
While some customers praised the care their pets received, others had negative experiences that overshadowed positive feedback.
JL
Jon Lee
6 days ago
5.0
The staff are very caring and genuinely love their jobs. Brought my dog in on the edge of death with pancreatitis and they had him fixed up in 3 days time. Worth every penny. Thank you for getting my pup through the hardest challenge of his life!
NC
Nathan Campos
Oct 23, 2025
1.0
Doctor doesn’t know what they talking about
JR
jimmy rodriguez
Oct 9, 2025
1.0
tube una mala experiencia en esta clínica hablo y pregunto por una limpieza de dientes de un Chihuahua, que tiene seis años cómo no se deja lavarse los dientes, pues ya había acumulado bastantito sarro Y hago una cita por teléfono donde la recepcionista me explica que son 250, y si tiene más de cinco años serían 90 más por el examen de sangre para ver qué tipo de anestesia ponerle hago la cita y mi esposa lleva el perro en la mañana, y ahí le indica de qué ya no van a hacer 380, que porque decesita un un antibiótico que cuesta 150 me habla a mi esposa y me dice que la cuenta ya subió a 625 y que si necesitaba sacarle unas muelas que iban a hacer $70 y que si necesitaba a cocimiento y iban a ser 250 adicional por lo cual yo acepté después recibí una llamada exactamente como a las tres de la tarde dónde me indica las recepcionista que la doctora le dijo que ya no va a ser la limpieza de los dientes que quisiera hacer otros exámenes de la tráquea y algo del cuerpo que sólo eso me iban a acostar como 480 a500 y que después iba a checar los exámenes, y de ahí iba determinar con la limpieza y todo, o sea que de 340 se cambió 640 después otro 500 ede otros estudios en fin, en una limpieza de dientes se convirtió en un dineral, porque pues ellos sabían que yo califiqué con la tarjeta CareCredit y a lo mejor me lo querían vaciar esta clínica no se los recomiendo tengan cuidado, mi esposa no se sintió a gusto con la doctora que lo vio un muy ruda para hablar y ve alos animalitos como fufi no le sintió confianza, ya que mi perrito es un Chihuahua de seis años noble, y todo el caso es que no acepté y fui a recoger a mi perrito que me cobraron $90 nomás por el estudio de sangre que le hicieron
JJ
Jerry
Sep 22, 2025
1.0
please do not take your pet to this place
IV
isol vaquero
Sep 10, 2025
5.0
Very professional staff, I was worried about my dog and I called to make an appointment ASAP, they let me in just before closing and the doctor and staff were very kind and professional.
I didn't wait at all, I change clinic because I wasn't getting the right attention in the last one plus it was very expensive.
Frequently Asked Questions About Western Animal Hospital
What are your hours of operation?
Western Animal Hospital operates Monday through Friday from 8:00 am to 7:00 pm. On Saturdays, we are open from 8:00 am to 6:00 pm, and on Sundays, we provide services from 10:00 am to 2:00 pm. We are closed on the last Sunday of the month.
Where is Western Animal Hospital located in Los Angeles?
Our new state-of-the-art facility is located at 1803 S. Western Ave., Los Angeles, CA 90006. We are conveniently situated to serve pet owners throughout the city, providing accessible and compassionate veterinary care.
What veterinary services do you offer?
We provide comprehensive veterinary care for dogs and cats, including spay and neuter surgeries, vaccinations, wellness exams, professional dental cleanings with complimentary yearly dental exams, an in-house pharmacy, access to specialists, digital radiography, in-house laboratory diagnostics, and emergency and urgent care during our operational hours.
What are the benefits of spaying or neutering my pet?
Spaying or neutering your pet can extend their lifespan by 1-3 years for dogs and 3-5 years for cats. It also helps reduce behavioral issues such as roaming and marking, decreases the risk of reproductive cancers, and aids in controlling the stray animal population in Los Angeles.
What should I know about post-operative care after spay/neuter surgery?
For optimal recovery after spay/neuter surgery, adhere to pain medication instructions strictly, maintain regular feeding habits unless advised otherwise, keep bedding clean and dry, limit activity for approximately two weeks, prevent licking of the incision site, and monitor for signs of concern such as lethargy, loss of appetite, or discharge. Contact us promptly if you have any concerns.
Do you have an in-house pharmacy and diagnostic facility?
Yes, Western Animal Hospital is equipped with an in-house pharmacy for convenient medication access. We also have digital X-ray capabilities and an in-house diagnostic laboratory to support efficient and accurate health assessments for your pets.
What can I expect during my pet's first visit?
During your pet's initial visit, we will conduct a thorough examination and ensure all necessary vaccinations are up-to-date. Dr. Kim will provide guidance on nutrition, exercise, and home dental care practices. We will also discuss preventive options, including spay/neuter procedures for pets not intended for breeding.
What are the hours of operation for Western Animal Hospital?
Western Animal Hospital is open Monday through Friday from 8:00 am to 7:00 pm, Saturdays from 8:00 am to 6:00 pm, and Sundays from 10:00 am to 2:00 pm. The hospital is closed on the last Sunday of every month.
Where is Western Animal Hospital located?
Western Animal Hospital is located at 1803 South Western Avenue, Los Angeles, CA 90006.
What veterinary services does Western Animal Hospital provide?
We offer comprehensive veterinary care including spay/neuter surgeries, vaccinations, wellness exams, dental cleanings with yearly exams, in-house pharmacy, digital radiography, laboratory diagnostics, and emergency/urgent care during operational hours.
What are the benefits of spaying or neutering my pet at Western Animal Hospital?
Spaying or neutering can extend your pet's lifespan by several years, reduce behavioral issues like roaming and marking, lower reproductive cancer risks, and help control the stray animal population in Los Angeles.
Does Western Animal Hospital have an in-house pharmacy and diagnostic services?
Yes, we have an in-house pharmacy and provide digital X-rays and laboratory diagnostic testing to ensure efficient, accurate care for your pets.
What should I expect during my pet's first visit?
During the initial visit, your pet will undergo a thorough exam, vaccinations will be checked or administered, and guidance on nutrition, exercise, and dental care will be provided by Dr. Kim. Preventive options including spay/neuter procedures will also be discussed.
Are there any important closures or holiday hours to be aware of?
Western Animal Hospital is closed on major holidays such as Thanksgiving, Christmas, New Year's Day, Memorial Day, and Independence Day, as well as the last Sunday of every month.
Can I find any pet-related stores near Western Animal Hospital?
Yes, nearby pet-related stores include Hi Paw Treats, which offers pet supplies, located near the hospital for convenient shopping before or after your visit.
What food options are available near Western Animal Hospital if I want to grab a bite after my appointment?
Nearby food options include McDonald's, Subway, WaBa Grill for fast food, Kay Kay Chinese Food for Asian cuisine, and Winchell's Donut House for coffee and snacks, all within easy reach of the hospital.
Are there any other services or points of interest near Western Animal Hospital I should know about?
Yes, nearby you can find services like Smith Pharmacy for your medication needs, United Dental Office for dental care, nearby colleges such as Underwood University and Sierra States University, as well as community centers like United Neighborhoods Neighborhood Council that provide additional local resources.