Shatto Veterinary Center

Reviews

• IJ

  Isabelle J

  6 days ago
  5.0
  Everyone was very nice to me and my dog. The floor is cold so don’t forget to bring a mat for your dog to lie down on in the waiting room. I did not have a mat so I used my jacket but the floor is very clean. The doctors and technicians are very professional, especially Dr. Ta. They made sure to ask about travel timelines so that you understand how long the titer test is valid for, even though it is not their responsibility to help you keep track of patients’ own travel plans or make sure you have all of the necessary paperwork. The gentleman sitting at the front desk even told me that the human’s name on the health certificate will have to match the name on the passport, so if you have dual citizenship and the name of your second passport is in another language, this is VERY important to know. I was very pleased with the service. Parking was free and extremely convenient.
• JL

  jack li

  Oct 31, 2025
  1.0
  This place fell off. I've chosen a new vet. If you make the "doctor" David Ta repeat something he'll give you an attitude. Sorry buddy didn't know you were paid by the word. Apparently we're dealing with animal royalty over here lmao. Get over yourself pal. The dude has apparently worked at (and probably fired from) other clinics such as Larchmont Animal Clinic and VCA Brentwood Animal Hospital. Go look at the reviews at those hospitals and you'll find numerous complaints about him in particular. The other vets here used to be much nicer but this dude was who I was stuck with on this particular day. Oh and if you hand over your pet to the techs for a urinalysis even after telling them your pet has been holding their pee all day for the appointment, don't expect them to listen. Instead of being on the ready to collect a urine sample right away (it's a pet they don't understand they're supposed to hold it. crazy right?), expect the techs to let them take your pet into their holding room, let them pee on the floor instead and then try to draw a sample from an empty bladder. Almost like they weren't prepared to do their one job lmao. Who hired these people lol. Their response: "your pet peed all over the floor. Come back another day so we can get a sample". Yea okay. It just shows how incompetent and unskilled the staff here are. Almost like they don't know how to handle pets. Find another vet. Update to the business' response: what a sorry excuse for an apology. "I'm sorry you feel that way" is not an apology nor is it taking responsibility for the mistake and disrespect you've shown. "Our team was actively assisting another pet" means they left my pet unsupervised for a period of time even after I told them she has been holding her pee all day for this exact appointment and this exact test. So not only are they careless, they will take your pet for the procedure and leave them unsupervised in an unfamiliar environment. Let's ask the audience: Would you want your pet to be in an unfamiliar, stressful, scary environment alone and unsupervised? Because that's what they'll do with your pet if you take them here. They clearly admitted to not having enough staff to attend to the pets in their care lmao. If their team was actively assisting another pet, why did they take mine away so earnestly when she could have stayed with me until they had enough staff to monitor mine? Seems like they don't know how to manage animals efficiently. And if being understaffed is the problem, it's probably because no one wants to work here. I got the impression all the staff members from the techs to the front office people seem like they hate each other and are counting the minutes til they can clock out. They probably can't keep staff and are just hiring literally any bottom of the barrel candidate who is legally allowed to treat. Is that the type of care you want your pet to be under? Literally hiring the bargain bin techs and vets off the street? Again "doctor" David Ta has bounced around several LA vet clinics the past several years because he can't keep a job. And it's funny that they mention having a responsibility to ensure a "respectful environment" when none was shown to me the entire time. When asking the "doctor" David Ta to clarify the timeline of the test results, he replied with a cold "I already told you the answer to that." Does that sound professional and respectful to you? Is it respectful when the first interaction with the "hospital manager" starts with her approaching you and asking "What's your problem?" Is that professional and showing respect? Is it respectful of the customer's time when I had to book the appointment a week in advance and then take time from work, only to be met with "oops we were negligent with your pet and the test so you'll need to come in another day to give another sample"? That's disrespect. So to say you want to ensure a respectful environment, how about start by showing respect as a business first. Also, don't lie and say the doctor tried to explain the situation to me because he did not.
• EC

  Ella Choi

  Oct 30, 2025
  5.0
  staff is very careful with the pets, workplace is clean, and very kind. incredibly exceptional!
• DC

  Darriel Collins

  Oct 18, 2025
  5.0
  Great place to take your animal to and nice great staff😊
• JA

  JB Allen

  Oct 14, 2025
  3.0
  I have mixed emotions about this place. I’ve brought my cat here 3 times. 1st time I brought him for just a regular check up. Everything was good, however, after visiting my cat ended up having tapeworms. Keep in mind my cat is an indoor cat only . The 2nd time taking my cat there for shots I left and he came back home with fleas. The staff seem nice and the price and service seem decent. My concern is the condition of the place since every time I take my cat just for something simple and easy he leaves with problems that seem to come from the visit to the vet

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