Petco

4.2
1184 reviews

About

Pet StorePet supply store
Visit your Los Angeles Pet Store located at 5507 Hollywood Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5507 Hollywood Blvd, Los Angeles, CA
90028-6807, United States

Hours

Reviews

4.2
1,164 reviews
5 stars
716
4 stars
200
3 stars
109
2 stars
44
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude or unprofessional.

Cleanliness

The store's cleanliness is inconsistent, with some customers noting a pleasant environment while others report unpleasant odors and messy displays.

Product Availability

Customers appreciate the variety of products available, but there are frequent complaints about empty shelves and stock issues.

Customer Service

Customer service experiences vary widely, with some praising the service while others report long wait times and unhelpful responses.

Parking Convenience

Parking is generally seen as convenient, with easy access noted by many customers.
  • AR
    Ana Rodriguez
    Nov 17, 2025
    5.0
    I love when you bring back sales or discount to your customers !
  • AR
    ALBIS ROJAS
    Nov 13, 2025
    1.0
    After four years as a Petco customer, I can confidently say that not all locations maintain the same standards and unfortunately, the Hollywood branch has been a major disappointment. The staff is unprofessional, the store has had flea infestations, and the manager is unable to answer basic questions or provide clear explanations for the consistently poor service. After this experience, I strongly encourage others to consider different pet stores. We shouldn’t tolerate this level of carelessness, especially from personnel who do not seem properly trained or equipped to look after our pets. Also becarfull is this girl is taking care of you no only she does really bad job but also she is going to give you the most hard time if you complain about her horrible job.
  • JS
    Jerry Sexton
    Nov 11, 2025
    1.0
    The worst experiment I ever had shopping in the store yesterday, I had a shop and pay order to Uber eat, fastest Asian woman for help locating the item, but she refused to help me and gave me this nasty look I ever had
  • LV
    Lindsay Vance
    Oct 21, 2025
    5.0
    Adoptable cats, perfect selection of food and toys. Attentive staff. Rare cat and dog toys of excellent quality. Easy access roof parking!
  • CH
    Chloe Hergesheimer
    Oct 13, 2025
    5.0
    Parking is super easy. Store clerks are very friendly: I forgot the name of the employee but it was an older woman who gave me a great suggestion for my cat in regards to a superficial cut my cat has. Very pleasant shopping experience!

Frequently Asked Questions About Petco

Does the Petco Los Angeles location have a vet hospital?

Yes, Petco Los Angeles has a full-service vet hospital.

Does Petco Los Angeles offer vaccinations?

Yes, Petco Los Angeles provides vaccinations.