Petco

4.3
672 reviews

About

Pet StorePet supply store
Visit your Los Angeles Pet Store located at 1873 Westwood Blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1873 Westwood Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

4.3
657 reviews
5 stars
427
4 stars
128
3 stars
36
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.

Product Availability

Customers expressed disappointment over limited stock of specific items, particularly cat food and aquatics.

Store Cleanliness

The store is generally reported as clean, but there are concerns about the cleanliness of the parking garage and some areas.

Grooming Services

Grooming services received mixed feedback; while some customers praised specific groomers, others reported poor experiences.

Delivery Issues

Several customers experienced problems with delivery services, including lost orders and unhelpful responses from staff.
  • BB
    Becky
    Oct 26, 2025
    2.0
    Stopped in to this location because it is the closet location to my job. Interesting/disappointing experience :( Let's jump right into this review. I went specifically for the Bootique Monster Jumbo Plush Dog Toy, XX-Large. I have been waiting for this item to go on sale and it finally did. I was excited to get it. Let's break it down - Regular price $60 Sale price $45 Per Petco website an additional 20% off on purchases of $40 or more in-store or online - see attached screenshots I walked in and quickly located my Bootique Monster. I danced happily to the cashier to be told, the $45 sale price would not be honored and neither would the additional 20% off. The item was ringing up $60. The cashier offered to price match but the manager said no. Manager asked if I could show her the sale price online, which I did. I was instructed to buy the item on-line and they would pick it now for me. BUT, I'm standing right here in front of you ma'am. Behold, the confusion on my face and the frustration. You thought I was going to leave my monster behind. Not today. Even in my confusion, I did as instructed. I really wanted this monster. I stepped to the side and placed an online order for my monster. About 15 minutes later, they handed me my monster. Now, why did this circle of a transaction need to take place. No clue. I'm befuddled. No customer service. No professionalism. No desire to work with the customer. I'll be contacting Corporate tomorrow. Between tariffs and inflation, good customer service at the least should be given. I'll stick to my neighborhood Petco. Shout out to the Ladera location in Inglewood - City of Champions. They treat me right!
  • HZ
    Harold Zauss
    Oct 20, 2025
    5.0
    Great service. They answered all my questions and offered advice.
  • RS
    RJ Seiden
    Oct 13, 2025
    1.0
    Disappointed, did not have the cat food I was looking for…(Purina Proplan senior)
  • TN
    Tatiana Nevarez
    Oct 8, 2025
    4.0
    I’ve been coming to the Westwood location since my dog was a tiny puppy, for nearly 5 years now. My dog and I have always had a great experience with each veterinary and everyone of the staff members. However these past two visits have been unpleasant due to who I believe is the vet tech. Her name is Kate and she’s the one who checks in the dogs in the iPad. She has such an unprofessional attitude. The first time I thought “maybe she was having a bad day”. But two weeks later when I had to return for my dog’s second round of vaccines; she had the same attitude. She’s not welcoming at all and seems as though we’re inconveniencing her. I would think she hates her job with the way carries herself at work. Other than Kate the petco clinic has been fastastic at the Westwood location.
  • AM
    Annie Mapp
    Sep 28, 2025
    2.0
    Paid over $100 for a haircut for my dog to be left with multiple cuts. Devastated and won’t return! Don’t recommend..

Frequently Asked Questions About Petco

Does the Petco Los Angeles location have a vet hospital?

Yes, Petco Los Angeles has a full-service vet hospital.

Does Petco Los Angeles offer vaccinations?

Yes, Petco Los Angeles provides vaccinations.