Petco

4.4
776 reviews

About

Pet Store
Visit your Los Angeles Pet Store located at 5325 West Centinela Ave for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5325 W Centinela Ave, Los Angeles, CA
90045-2003, United States

Hours

Reviews

4.4
765 reviews
5 stars
534
4 stars
132
3 stars
37
2 stars
23
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and helpful service, others reported poor experiences with unprofessional behavior and long wait times.

Product Availability

Customers frequently noted issues with stock levels, particularly for specific pet food brands, leading to frustration over unavailable items.

Store Cleanliness

The store is generally described as clean and well-maintained, contributing positively to the shopping experience.

Knowledgeable Staff

Several reviews highlighted the staff's knowledge about products and willingness to assist customers, enhancing the overall service experience.

Checkout Experience

The checkout process received mixed reviews, with some customers appreciating the efficiency of self-checkout, while others experienced delays and poor service during traditional checkout.
  • SB
    Shawn Brown
    2 days ago
    5.0
    Since day 1 with our puppy, a 20lb Maltipoo. We bought the Plus Plan. We get discounts, free Vet visits, baller discounts at the register. Petco + Vetco = YES!!!
  • AH
    Andrea Hoerner-Bevan
    6 days ago
    4.0
    They price match.
  • AM
    Amani Santa Maria
    Nov 14, 2025
    5.0
    Staff is very friendly.
  • GE
    Gladys Esturban
    Oct 23, 2025
    5.0
    I was in need of finding my dog a good food but they were out of his choice.
  • RR
    Robin
    Oct 21, 2025
    1.0
    Poor customer service. Employees never greeted me When I entered the store. The clerk never greeted me when I came to pay for my item. But he did continue to carry out a conversation in Spanish with someone else while helping me.

Frequently Asked Questions About Petco

Does the Petco Los Angeles location have a vet hospital?

Yes, Petco Los Angeles has a full-service vet hospital.

Does Petco Los Angeles offer vaccinations?

Yes, Petco Los Angeles provides vaccinations.