Banfield Pet Hospital

Reviews

• SA

  Stephanie Archila

  Feb 14, 2026
  5.0
  Bobo, my 2.5 year old pup has been going to this Banfield location since he was 10 weeks old. He loves coming to the vet! I have never seen him worried or scared, the front desk always greets us by name, and they keep me updated on what Bobo needs. I highly trust them with Bobo and recommend them to family and friends.
• AT

  Angela Tang

  Feb 9, 2026
  1.0
  I have been bringing my dog Bella to Banfield for many years. Bella is now almost 12 years old and has lived with chronic allergies for much of her life, requiring ongoing treatment. In December, we brought her in due to concern about a large lump on her back leg. During that visit, the veterinarian discussed treatment options, including surgery, which would likely require removal of the entire leg. Given Bella’s age, we felt this was too aggressive and would not offer a meaningful quality of life. Euthanasia was also discussed; however, Bella was still eating, drinking, and engaged with us, so we did not feel it was appropriate at that time. Together with the veterinarian, we agreed to focus on pain management and comfort (palliative care). At a follow-up appointment, Bella was seen by a different veterinarian. He entered the room with a very somber tone and immediately raised the topic of euthanasia again. We explained that we had already discussed all options and had agreed to proceed with pain management. When I asked specifically about continuing comfort care instead of euthanasia, I was told this could be done, but that he would “report us.” This statement felt alarming and coercive—especially considering that Bella is eating, receiving medical care, and under active veterinary supervision. Our family understands that Bella may not have much time left. We love her deeply and want to act in her best interest by focusing on palliative care and allowing her to pass naturally when it is truly her time. Being told that choosing palliative care over euthanasia could result in being “reported” was deeply distressing during an already emotional period. During the same visit, the veterinarian also stated that Bella was too thin. Her weight loss is a known result of her illness, and she is currently on a prescription diet recommended by a previous veterinarian. Instead of discussing ways to support her nutrition—such as alternative prescription foods—no guidance was offered. Once again, the conversation shifted back to euthanasia and the implication of reporting, without a full review of Bella’s medical history or continuity of care. That visit left our family feeling upset, unsupported, and unheard at a moment when compassion and empathy were most needed. Using fear, implied authority, or pressure to influence an end-of-life decision is inappropriate—especially when the entire family, including my 7-year-old son, was present in the room. This has been the most distressing experience we have had with Banfield after many years of care. I hope this review encourages Banfield to closely evaluate staff training and protocols around supporting families of senior pets who are pursuing palliative and comfort-focused care.
• KA

  Karin Austin

  Dec 17, 2025
  5.0
  Staff is very polite,very clean environment and they seem to genuinely care for your pet!
• TM

  TRUMOCA MOCATRU

  Oct 8, 2025
  2.0
  Staff is nice but actual customer service is lacking. Appts are pointless (so keep your day open) as they will have your pet for hours for simple visits. I have to call for updates because I won't receive any. Afterwards it is very difficult to speak to the actual vet.
• HC

  Heather Cohen

  Sep 15, 2025
  1.0
  I made an appointment for in office visit for one vaccination. When I arrived, there had been an emergency surgery (which I completely understand) and the tech was out to lunch so there was no one to do my appointment. A phone call to say they were behind and couldn't keep the appointment was all that was required but didn't happen.

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