Petco

4.3
578 reviews

About

Pet StorePet supply store
Visit your Livermore Pet Store located at 4500 Las Positas Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4500 Las Positas Rd, Livermore, CA
94551-8604, United States

Hours

Reviews

4.3
567 reviews
5 stars
344
4 stars
134
3 stars
46
2 stars
14
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are frequently described as friendly, helpful, and knowledgeable, providing good recommendations and assistance.

Store Cleanliness

The store is generally reported as clean and well-organized, although some reviews mention issues with grooming areas and animal care.

Product Availability

Customers appreciate the variety of products available, but some express frustration over stock shortages and specific item availability.

Grooming Services

Grooming services receive high praise for staff professionalism and care, although there are concerns about operational issues and animal safety.

Policy Communication

Several customers reported dissatisfaction with unclear policies and poor communication regarding service requirements, leading to negative experiences.
  • LM
    Lupe Munoz
    Oct 10, 2025
    5.0
    Staff is always helpful and friendly
  • KM
    Kristen Muchna
    Oct 1, 2025
    1.0
    Honestly I’m not happy that I can never use the coupons emailed to me due to restrictions. On line only, can’t use yet, expired yesterday, doesn’t apply to …etc. I will not longer shop here
  • CL
    Carlos Lourenco
    Sep 19, 2025
    1.0
    I had a terrible experience at VetCo Livermore and will never return. I brought 3 kittens for vaccines in one large carrier (as the confirmation email only stated “cats must be in carriers,” with no mention of requiring separate ones). Upon arrival, the staff immediately refused service, citing an internal rule that was never communicated during scheduling or in writing. Despite explaining the urgency—that the kittens were being adopted the next day—the staff showed zero empathy or willingness to be helpful. Instead, they repeated their stance condescendingly, forcing me to spend extra money on additional carriers just to proceed. I had driven 25+ minutes to get there, and rather than care for customers, the employees chose to hide behind poor policies and broken communication. Their lack of transparency, professionalism, and basic customer care was shocking. With 9 pets of my own, I would have been a valuable long-term customer, but after this experience, I strongly advise avoiding this location.
  • GJ
    glen james
    Sep 17, 2025
    5.0
    Marisa and Mary gave good recommendations on what food to buy for my overweight cat! They were both very helpful!
  • RJ
    Rachel Jones
    Sep 11, 2025
    5.0
    Very friendly workers

Frequently Asked Questions About Petco

Does the Petco Livermore location have a vet hospital?

Yes, Petco Livermore has a full-service vet hospital.

Does Petco Livermore offer vaccinations?

Yes, Petco Livermore provides vaccinations.