Staff Attitude
While many customers praised the staff for being friendly and caring, several reviews highlighted issues with rudeness and unprofessional behavior from front desk personnel.
Appointment Wait Times
Numerous customers expressed frustration over long wait times for appointments, often exceeding the scheduled time without prior notice.
Quality of Care
Many reviews commended the veterinarians for their thoroughness and compassion, with several customers noting positive experiences regarding their pets' health and treatment.
Communication Issues
Several customers reported difficulties in reaching the clinic by phone, with many stating that calls often went unanswered or were met with poor customer service.
Pricing Concerns
Some customers felt that the pricing for services was high, particularly in emergency situations, leading to dissatisfaction with the perceived value.