Petco

4.4
1630 reviews

About

Pet StorePet supply store
Visit your Lakewood Pet Store located at 5215 Lakewood Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5215 Lakewood Blvd, Lakewood, CA
90712, United States

Hours

Reviews

4.4
1,614 reviews
5 stars
1,071
4 stars
320
3 stars
108
2 stars
31
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, there were significant complaints about rudeness and lack of empathy from certain employees.

Product Availability

Several customers expressed frustration over missing items and low stock, particularly for specific pet food brands and supplies.

Grooming Services

Grooming experiences varied widely, with some customers reporting excellent care while others had negative experiences, including mishandling of pets.

Store Cleanliness

The store is generally noted for being clean and well-organized, although some reviews mentioned issues with messiness.

Veterinary Services

The veterinary clinic received positive feedback for its compassionate and efficient care, contrasting with some negative experiences in customer service.
  • RW
    Rasheta Washington
    1 day ago
    5.0
    Lakewood Petco is so awesome. All the members are friendly. They know their product, The only place I'll go
  • EG
    E G
    Nov 11, 2025
    1.0
    Avoid the vet services at this location. I booked my appointment and when I called back to confirm my call was not answered. So, I texted back like the messenger suggested confirming my appointment and when I arrived at the scheduled time. I was turned away. I went through a lot of trouble for this terrible experience.
  • SA
    Sonia Aguilar
    Nov 10, 2025
    5.0
    Great customer service. Cashier offered to take my cat litter and large cat food bag to my car.
  • FS
    Francine (@CIT) Segarra
    Oct 15, 2025
    5.0
    I walked in right before closing time to get some calming gummies for my dog, who just had surgery. The staff were very informative and nice! My dog slept very well last night as he heals from his surgery and he loved his new chew toy.
  • MS
    Marco Sanchez
    Oct 10, 2025
    2.0
    I’ve been shopping here as for a few years now and I have to say that the customer service is great, the vets have helped me with my prescriptions and the coupons I’ve gotten have helped. They have a great selection and I have the app that helps with organizing as well. But the main reason that I’m giving it only two stars is because for the last month and a half they have been out of the Hills urinary care vet diet cans that I’ve been buying for my cat as he is susceptible to getting crystals more often than other cats and had to get the surgery done almost two years ago. When I asked the cashier about it all they would tell me is that they can’t order what gets delivered to the store and as far as I know this is the only Petco that sells the Hills urinary care vet diet cans. I have no idea if there’s someone that goes in the morning right after it gets put on the shelf or if corporate just decided to only sell it online now. Either way I am not paying $80 for the whole case online and while the dry food has been helpful I want to buy the cans individually so there’s balance with what my cat eats. Corporate needs to change this

Frequently Asked Questions About Petco

Does the Petco Lakewood location have a vet hospital?

Yes, Petco Lakewood has a full-service vet hospital.

Does Petco Lakewood offer vaccinations?

Yes, Petco Lakewood provides vaccinations.