Took 2 dogs here for years. Got her back this time needing 6 stitches and $650 vet bill, and a lecture on "how I can prevent it in the future", and they would not charge me for special handling. Never a "we are sorry" by the owner. And the cut was irregular, choppy and nails not cut. I was told by front desk they had a new groomer.
Reading other reviews, while the owner may say she had some leg matting, how do you explain 6 stitches (if you are an experienced groomer), ear hair cut off multiple lengths, tufts of hair sticking out everywhere, bald spots, uncut nails. (I have multiple pictures) And never any kind of apology, except from the manager on my follow up visit. Explain as you will, but another groomer was shocked at the injury.