Vetco Total Care Animal Hospital

4.1
178 reviews
Vetco Total Care La Mesa Lobby

About

VeterinarianAnimal HospitalPetco
Visit your La Mesa Vetco Total Care Animal Hospital located at 8501 Fletcher Pkwy. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.

Details

  • Requires appointmentAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingNot available

Location

Vetco Total Care Animal Hospital
8501 Fletcher Pkwy, La Mesa, CA
91942-3006, United States

Hours

Reviews

4.1
169 reviews
5 stars
114
4 stars
14
3 stars
9
2 stars
6
1 star
26

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the caring and compassionate nature of the veterinarians and staff, particularly highlighting Dr. Thelen and Dr. Kazumi for their attentive and thorough care.

Customer Service Issues

Several reviews pointed out significant issues with customer service, including appointment scheduling problems, rude front desk staff, and lack of communication regarding services.

Facility Concerns

Customers expressed dissatisfaction with the physical conditions of the exam rooms, citing discomfort and inadequate space for pet owners during visits.

Mixed Experiences

While some customers had positive experiences with the care and treatment of their pets, others reported negative interactions with specific veterinarians, leading to inconsistent service quality.
  • CM
    christina merino
    2 days ago
    5.0
    Went right in got right out. Wish my doctor appointment were as fast.
  • PD
    Patty Delgadillo
    Jan 4, 2026
    5.0
    It was a sad day but you all were very caring and gave us the time we needed
  • WE
    Whitney Erdman
    Nov 21, 2025
    5.0
    We absolutely love Dr. Thelen! She is one of the smartest, most intuitive, and compassionate veterinarians we’ve ever worked with. Her ability to quickly understand what our pets need — both medically and emotionally — is truly remarkable. She takes the time to explain everything clearly, listens with genuine care, and treats our animals as if they were her own. Every visit with Dr. Thelen gives us complete confidence that our pet is in the best hands. Her intelligence, kindness, and dedication shine through in everything she does. We are so grateful to have her as our veterinarian and couldn’t recommend her more highly! 🐾💛
  • NP
    Nickolas Del Pego
    Oct 31, 2025
    1.0
    I booked online for my dog Ellie. I called because I could not add a second dog online. The call center booked me in back to back from 330 to 430 and when I arrived they wouldn’t see both my dogs. They are blaming the call center, but the entire reason I came here was for the convenience. I certainly got that wrong and have left without either dog being seen. Awful customer service. Big company problems. I should have gone to someone local.
  • JS
    Joshua S.
    Oct 28, 2025
    1.0
    After further research, This Vetco did not offer any puppy packages like "pup start" or "pup boost." I asked the technicians regarding any discounts that they may provide seeing as we are a military family and the technicians did not, then, offer any bundles. So I ended up paying $175 for "Canine 5-in-1 (DA2PP) Vaccination 4 Weeks" and other services that I did not request because they took my puppy to the back without inviting me into the examination. I also learned from going over the invoice more carefully that the technician J. Carillo was under the supervision of the vetenarian when administering vaccines to my dog. I was not told that verbally as I said, J. Carillo took my dog without inviting me into the "technician consultation" which I was charged $50 for. Ultimately, the "pup starter" includes a fecal test and a dewormer plus the needed vaccines for a total price, before tax, of $115 according to the corporate website and under their California vaccine schedule and pricings. I am never taking my dog to this Vetco again.

Frequently Asked Questions About Vetco Total Care Animal Hospital

Where is Vetco Total Care Animal Hospital located?

Vetco Total Care Animal Hospital is located at 8501 Fletcher Pkwy, La Mesa, CA 91942-3006.

What are the operating hours of Vetco Total Care Animal Hospital?

The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.