Rancho Village Veterinary Hospital

Reviews

• LP

  Lorraine P

  Oct 20, 2025
  1.0
  I would give them ZERO STARS if I could based on my experience this afternoon. So, I want to adopt a cat from a rescue and they need to know if my current fur boy is heathy & up to date on vax. Made appt to bring him in to update vaccines AND get a vet form filled out letting the rescue that has the new cat that I'm a responsible owner & that my cat I currently care for is healthy. The Sunday vet Dr Schneider was rude and condescending to me. I was NOT impressed with her personality in the least. She fought me on 1 yr vs 3yr rabies vax after I informed her he'd already had 1yr vax last year-I had to have humane society email them proof of vax. Had to have the vet hospital my cat went to last year email them, too for the test results proving he is FIV-. I understand the need for documents, the thing is, my current cat has been a patient there, they should already have all the documentation. After charging me$232 and making sure I paid them, they REFUSED to sign the form that said my current cat is up to date on shots and that I would be ok to adopt the new one. I have gone to RVH over the years with several cats I've owned and they can't vouch for me? I will NEVER go back to this vet. They over charged me per the person I've been taking to about adopting the new cat(said this vet was very overpriced) they received test results from another vet done on my current cat a year ago and they refuse to sign a paper? You'd think a vet would be more than happy to assist someone in the adoption of a cat in a rescue. I volunteer at a cat sanctuary(for 4 years, now), they call me the cat whisperer at said sanctuary and you won't vouch for me? The WHOLE reason I brought my current cat to them was to get the form signed off on. Thank you for NOTHING but a very frustrating afternoon. Again, I will NEVER use this vet again.
• DM

  Donna Means

  Oct 17, 2025
  5.0
  This was Toby's first visit at Rancho Village. First impressions were very good. Friendly staff, clean and convenient location. They were not pushy... did not try to sell us anything or do anything we were not expecting. We will be going back as needed. And they offer a Senior discount!
• KP

  Karen Potter

  Sep 21, 2025
  5.0
  Excellent care and caring!
• VS

  Vonda De Sousa

  Sep 9, 2025
  1.0
  I’m definitely looking for another vet. All I need was a prescription for flea medicine or to be sold some flea medication and it’s taking me two days to get it because the doctor has to approve it yet. I even went there in person and explained that fleas are starting to get into my household and my dog is scratching so bad that she’s scratched the fur off of her back and still no help. I was prescribed a medication that was supposed to last for three months and it only last about two months not to their fault or mine, but you think they will be a little more understanding.
• LC

  Lori Carlson

  Aug 2, 2025
  1.0
  Rancho has been our vet for over 20 years. I think Dr Bowman bought the practice from our first vet, now she is gone and Dr Karr’s name is on the door. The previous vets would see our pets in an “emergency “ assess the situation and stabilize if necessary and transfer to a higher level of care if needed. I went in today because my dog was showing symptoms of anaphylaxis, a dose of Benadryl or epinephrine would by time while I found an ER. The receptionist was abrupt and said that they would not see my dog would not check to see if the La Mesa ER vet was available (they were not when this happened 2 years ago). The receptionist stopped all eye contact and became increasingly annoyed and hostile to my desperation. I’m changing vets. Not because she wouldn’t notify the vet that his patient (Dr Karr did surgery on my dog) was in his waiting room in extremes, but because she would not help me find an alternative nor recognize my dog was deathly ill. Follow-up. I called, as asked, the receptionist had no idea what I was talking about, took my name and number, never received a call back. So sad, I used to love this vet. Leaving a health care provider after 20+ years is so scary.

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