Mixed reviews on grooming quality; some customers reported excellent results while others experienced poor haircuts and issues with nail trimming.
Staff Attitude
Generally positive feedback about the staff being friendly and caring, though some customers reported negative experiences with communication and service.
Pet Care
Many customers expressed satisfaction with the care their pets received during boarding, noting that pets appeared happy and well taken care of.
Sanitation Concerns
Several reviews raised concerns about cleanliness and health issues, including reports of fleas and infections after boarding.
Customer Service Issues
Some customers reported dissatisfaction with customer service, particularly regarding communication and handling of complaints.
LL
Lucy Lopez
Oct 1, 2025
3.0
I brought my dog here twice. I really wanted to support them since they offered boarding, and doggy daycare, on top of the grooming services. I thought it would be convenient to have an all in one place for my dog needs. The first time I came to pick him up, I was disappointed with the hair cut and asked if they could trim him shorter. I had been thorough about the haircut I wanted before I left him. They were nice about it and trimmed him more.
The second time I brought him, the haircut was butchered. It looked like somebody new or didn’t know what they were doing groomed him. Additionally, they said that he tried to bite the groomer when clipping his front nails and that he would have to be sedated to return. I had specifically told them he did not like his front nails trimmed and recommended a muzzle. My dog is almost 7 years old and during that whole time I have never been told that he needed to be sedated to be groomed, which solidified the idea that whoever groomed him was not competent.
NK
Nikki Keeter
Apr 15, 2025
5.0
I dropped my dogs off for 5 days, and asked for grooming at the end of their stay - I called several times to check in and the staff was so sweet and kind, the dogs were so happy when picked up and the grooming was perfect! I will be back!