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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Located in The Marketplace East Shopping Mall inside PetSmart, Banfield Pet Hospital in Industry, CA, is your local petcare solution when your pet needs general veterinary services. You can find our veterinary team just off Valley Boulevard and serving pet owners in Industry, Walnut, and beyond. The team at Banfield is here to provide your furry buddy with the attention and compassion they deserve.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
110 reviews
5 stars
73
4 stars
14
3 stars
7
2 stars
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1 star
14
- AAA A6 days ago1.0Been on hold for 11 minutes for vet records that were requested multiple times. It's like they hold your pets info hostage when you try to go anywhere else.
- CTCandace T.Nov 9, 20251.0I was visiting town when my dog broke his dew claw. He's done it before, and I knew it needed to be cut by a vet. I called in advance, made an appointment and got a cost estimate of $26 plus an office visit (which I think was $65-70). Great, a little more costly than my vet, but I was travelling so needed a solution. Took my dog in, waited for 15 minutes after my appointment time to be greeted by anyone. Saw the vet, she examined him and told me the tech would return for a cost estimate. As she reviewed the estimate, turns out they wanted to charge me $220 for cutting his dew claw, putting him on antibiotics, pain meds, I cannot even remember what else (that was not including the office visit). I said, I'm sorry I'm confused, the girl I spoke with this morning said it would be $26 plus the office visit. The tech looks at me and responds, "oh I don't know of anything that is $26 here." What. So I attempted to negotiate, not wanting my dog to suffer, tried to just get pain meds, they said no he needs all of these other drugs (I honestly don't know why he needed them, they couldn't tell me; my dog is very sensitive to meds, so I am very careful with what he gets. Also since he has broken his dew claw in the past, I know very well he has never needed antibiotics, I just keep it cleaned and wrapped for a few days until the soreness dies down.) So after I settled, I thoughtfully declined the service, told them they were outrageous, and I would be going home to my vet (who has charged $23 for dew claw trim in the past). I paid $72 for a vet visit where they tried to overcharge me for a simple procedure, and I'm so glad I left when I did. I cannot believe they pressure clients like this. Had I never had my dog's dew claw trimmed before, I may have fallen for this scheme. I will never visit another Banfield again. What a corporate joke and waste of my time and money. I hope pet parents consider other options because they truly are ripping you off and possibly over-treating your pets with unnecessary medications.
- DAdiana avilaOct 22, 20255.0I always have a great visit , I bring Sandy . She has always got the best care since she was a puppy. I love all the staff , and they all take the time to say hi to sandy when they see her ❤️❤️❤️❤️❤️
- HJH Mares JRSep 11, 20255.0Nice people
- SLSebin LeeSep 2, 20251.0Went in for an annual exam, and turned out they didn't do ANYTHING, no bloodwork, no urine, no fecal exam just "physical exam" and "dental exam" so they just looked around my cat and her teeth and charged $160. I don't know what happened to this location. We also raised concern about possible flea bites, but doctor didn't do anything but just told us to "monitor" and now it's getting worse, so we will be taking her to other location.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located and which areas does it serve?
Banfield Pet Hospital is located at 21848 Valley Blvd, Industry, CA 91789, inside The Marketplace East Shopping Mall. It serves pet owners in Industry, Walnut, and nearby areas.
What are the operating hours of Banfield Pet Hospital?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital accept walk-ins or are appointments required?
Appointments are required at Banfield Pet Hospital to ensure proper care and scheduling.
What veterinary services does Banfield Pet Hospital offer?
Banfield provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Can Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care. During hospital hours, they offer urgent care advice and referrals. After hours, customers should contact their local emergency hospital.
What is an Optimum Wellness Plan and how does payment work?
Optimum Wellness Plans cover annual preventive pet care and include exams, vaccines, diagnostics, dental care, and nutrition consultations. Payments can be spread across 12 months with automatic withdrawals or paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Banfield Pet Hospital is inside The Marketplace East Shopping Mall, close to PetSmart, Kohl's, Sephora, and several restaurants like Chipotle Mexican Grill and Starbucks, ideal for shopping or dining before or after your visit.
Is there a pet store nearby Banfield Pet Hospital for pet supplies?
Yes, PetSmart is located within the same shopping mall as Banfield Pet Hospital, providing convenient access to pet supplies and services.
Are there recreational or community services near Banfield Pet Hospital?
Yes, nearby is the City of Walnut Community Services, offering sports and recreation facilities which may be of interest to pet owners for outdoor activities.