Banfield Pet Hospital

Reviews

• NT

  Neka TC

  Jan 21, 2026
  1.0
  Last night I went to the Banfield Pet Hospital inside PetSmart to pick up Simparica for my puppies. I am currently paying $175.50 for 2 puppies on a wellness plan that includes six months of flea treatment. One thing l've noticed is that if you don't come in monthly, there are no reminders or follow-ups-even though you're still paying a hefty monthly fee.The staff member who assisted me was extremely rude and unprofessional. While looking at the computer, she behaved dismissively and said, "Um, it says here you're rehoming the puppies." I began explaining that I had planned to but have not yet, and that my plan is still active. Before I could finish, she completely ignored me to enthusiastically greet a coworker who walked in, leaving me mid-sentence. The sudden shift in behavior was disrespectful and made it clear I was no longer a priority. I only mentioned the possibility of rehoming previously so I wouldn't be pressured into renewing another year of a wellness plan-certainly not to be treated poorly for another year. For a company that charges for ongoing wellness care, the lack of basic professionalism and customer service is unacceptable. I expected much better. I usually take my puppies to a smaller, locally owned pet store and the groomer and store staff actually care-they remember you, they're kind, they don't treat you like an inconvenience on a screen. And they sell Simparica anyway. Even better. Why keep paying a big corporate chain that can't manage basic courtesy. I only have 4 months left on this contract and I am letting them know NOW that I will NOT be renewing this plan for another year of dissatisfaction. I could get way more for way less some where else.
• LR

  L R

  Dec 18, 2025
  1.0
  Was going to give this place my business but their customer service is terrible!
• DZ

  Daniel Zurita

  Nov 17, 2025
  1.0
  Incompetent business no knowledge of their appointment system . We took our dog 3x’s and 3x’s we were turned away. Forget it one star rating is still too much I’ll give them a negative 5 if that
• MH

  Maria Heredia

  Nov 13, 2025
  1.0
  ¡¡Horrible experiencia!! 🚩🚩🚩🚩 Solo les importa sacarte el dinero como sea aunque sea poniendo en peligro la salud e integridad de los animales. Desde el primer día sentí que en este hospital solo les importa el dinero y terminar rápido los procedimientos del plan, no la seguridad ni la salud de las mascotas. A mi gata Luna, con menos de 8 semanas, le aplicaron una vacuna que le causó espasmos y malestar; al llevarla de vuelta me dijeron que “no era nada” y que si empeoraba regresara… aun cuando no tienen servicio 24h. Después pretendían ponerle tres vacunas juntas pese a la reacción previa. Me negué y mostraron cero empatía y mala actitud hasta que, insistiendo mucho, aceptaron dividirlas. La prioridad era su conveniencia, no el bienestar de Luna. Más tarde me entregaron desparasitante para varios meses, que yo debía administrar, y hasta tuve que recoger un bote para llevarles una muestra porque “ellos no podían analizarla”. Atención al cliente tampoco ofreció soluciones. Al no poder ir cada mes por el medicamento que pago en el plan, me prometieron que lo tendrían listo para recoger todas las dosis juntas, pero nunca estuvo preparado. Además, cancelaron mi plan sin avisar, pese a que les pedí renovarlo. Cuando intenté programar una cita, querían cobrarme renovación, extras y medicamentos sedantes (gabapentina) para “trabajar tranquilos”. Me aseguraron que no tenía efectos secundarios, pero Luna vomitó y tuvo diarrea justo antes de la cita. Al llegar preocupada, intentaron que firmara un consentimiento sin explicar costos ni procedimientos. Cuando pedí claridad, trataron de cobrarme cosas que supuestamente estaban incluidas. El manager, Adam Mattevossian, llegó a negarse a entregarme medicamentos ya pagados y condicionó dármelos a que comprara otro plan. Después de pedir explicaciones, cancelaron mi cita, me prohibieron volver y solo me entregaron una factura inventada, negándose a dar una notificación formal del motivo. Todo esto está grabado. Hasta hoy, atención al cliente no ha respondido mis quejas, pero sí envían mensajes recordando lo “urgente” que es poner la vacuna de la rabia… irónico, considerando que ellos mismos dejaron a Luna sin un plan activo. Esta experiencia en Banfield Pet Hospital of Hawthorne (2760 W 120th St.) ha sido amarga y decepcionante. No sentí interés genuino por la salud de mi mascota, sino por maximizar cobros. Ojalá mejoren sus prácticas. Por ahora, Luna sigue sin veterinario, justamente por la falta de profesionalismo de este centro. Horrible experience🚩🚩🚩🚩🚩 They only care about taking as much money as possible even putting animals in danger.
• EM

  esther montero

  Oct 31, 2025
  5.0
  This place is a rip off with no mercy . I went to ask if they could help me with dematting of my dog explaining that I was on a fix income & before I knew & realized that I got on a plan to save me money?. Only they perform all kind of tests & vaccines that I did not request but they said it was included in the $54.00 a month plan summing to over $800.00 . Mind you they never demmated my dogs hair , they said I needed to come back for this @ a later time. When I went back they wanted to charge me $500.00 dollars to sedate my dog because it was not included in my plan 😒. I was so upset & left in tears because I didn't have the $. I had to give my dog away 😭 I called to cancell & now they're telling me I have to pay about $600.00 dollars that I do not have. No 💫💫💫💫💫💫

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