Banfield Pet Hospital

Reviews

• DZ

  Daniel Zurita

  Nov 17, 2025
  1.0
  Incompetent business no knowledge of their appointment system . We took our dog 3x’s and 3x’s we were turned away. Forget it one star rating is still too much I’ll give them a negative 5 if that
• MH

  Maria Heredia

  Nov 13, 2025
  1.0
  ¡¡Horrible experiencia!! 🚩🚩🚩🚩 Solo les importa sacarte el dinero como sea aunque sea poniendo en peligro la salud e integridad de los animales. Desde el primer día sentí que en este hospital solo les importa el dinero y terminar rápido los procedimientos del plan, no la seguridad ni la salud de las mascotas. A mi gata Luna, con menos de 8 semanas, le aplicaron una vacuna que le causó espasmos y malestar; al llevarla de vuelta me dijeron que “no era nada” y que si empeoraba regresara… aun cuando no tienen servicio 24h. Después pretendían ponerle tres vacunas juntas pese a la reacción previa. Me negué y mostraron cero empatía y mala actitud hasta que, insistiendo mucho, aceptaron dividirlas. La prioridad era su conveniencia, no el bienestar de Luna. Más tarde me entregaron desparasitante para varios meses, que yo debía administrar, y hasta tuve que recoger un bote para llevarles una muestra porque “ellos no podían analizarla”. Atención al cliente tampoco ofreció soluciones. Al no poder ir cada mes por el medicamento que pago en el plan, me prometieron que lo tendrían listo para recoger todas las dosis juntas, pero nunca estuvo preparado. Además, cancelaron mi plan sin avisar, pese a que les pedí renovarlo. Cuando intenté programar una cita, querían cobrarme renovación, extras y medicamentos sedantes (gabapentina) para “trabajar tranquilos”. Me aseguraron que no tenía efectos secundarios, pero Luna vomitó y tuvo diarrea justo antes de la cita. Al llegar preocupada, intentaron que firmara un consentimiento sin explicar costos ni procedimientos. Cuando pedí claridad, trataron de cobrarme cosas que supuestamente estaban incluidas. El manager, Adam Mattevossian, llegó a negarse a entregarme medicamentos ya pagados y condicionó dármelos a que comprara otro plan. Después de pedir explicaciones, cancelaron mi cita, me prohibieron volver y solo me entregaron una factura inventada, negándose a dar una notificación formal del motivo. Todo esto está grabado. Hasta hoy, atención al cliente no ha respondido mis quejas, pero sí envían mensajes recordando lo “urgente” que es poner la vacuna de la rabia… irónico, considerando que ellos mismos dejaron a Luna sin un plan activo. Esta experiencia en Banfield Pet Hospital of Hawthorne (2760 W 120th St.) ha sido amarga y decepcionante. No sentí interés genuino por la salud de mi mascota, sino por maximizar cobros. Ojalá mejoren sus prácticas. Por ahora, Luna sigue sin veterinario, justamente por la falta de profesionalismo de este centro. Horrible experience🚩🚩🚩🚩🚩 They only care about taking as much money as possible even putting animals in danger.
• EM

  esther montero

  Oct 31, 2025
  5.0
  This place is a rip off with no mercy . I went to ask if they could help me with dematting of my dog explaining that I was on a fix income & before I knew & realized that I got on a plan to save me money?. Only they perform all kind of tests & vaccines that I did not request but they said it was included in the $54.00 a month plan summing to over $800.00 . Mind you they never demmated my dogs hair , they said I needed to come back for this @ a later time. When I went back they wanted to charge me $500.00 dollars to sedate my dog because it was not included in my plan 😒. I was so upset & left in tears because I didn't have the $. I had to give my dog away 😭 I called to cancell & now they're telling me I have to pay about $600.00 dollars that I do not have. No 💫💫💫💫💫💫
• KH

  Katherine Hayes

  Oct 17, 2025
  1.0
  I would give zero stars if I could. I brought my senior dog, Buggy, here for an ear infection and was prescribed Mometamax. I was never informed that this medication has a known risk of permanent hearing loss, particularly in older dogs. I was simply handed the medication and told to administer drops for seven days. No mention of risks, no warning about correct administration, nothing. After completing the course exactly as directed, Buggy developed significant hearing loss. When I brought this up at her follow-up today, the receptionist Kailey casually mentioned that hearing loss is a “known side effect.” I was stunned as that was the first time I’d heard this. I raised the issue again during pickup and the vet tech named LUZ scoffed at me and denied that Mometamax can cause hearing loss, even though the other staff member Kailey had confirmed that risk earlier that day and it’s clearly listed by the manufacturer. I told her that they need to inform owners about such a serious risk because it’s their responsibility as veterinary professionals to ensure owners can make informed decisions. Had I known deafness was a real possibility, I would not have given my dog this medication and would have asked for an alternative option. When I said this, she literally just shrugged and said nothing. LUZ offered no apology, no acknowledgment, and no empathy. My dog’s hearing loss was preventable and Banfield’s failure to communicate serious risks is negligent and unacceptable. I won’t be returning, and I strongly urge others to go elsewhere.
• DM

  Di Moxley

  Sep 19, 2025
  5.0
  Deeno absolutely love the friendly staff at the 120th location. They listen and care to his needs.

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