Petco

4.3
590 reviews

About

Pet StorePet supply store
Visit your Grass Valley Pet Store located at 672 Freeman Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
672 Freeman Ln, Grass Valley, CA
95949, United States

Hours

Reviews

4.3
581 reviews
5 stars
348
4 stars
134
3 stars
47
2 stars
15
1 star
37

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Store Cleanliness

The store is generally reported as clean and well-organized, contributing to a pleasant shopping experience.

Customer Service Issues

Some customers experienced issues with customer service, including rude interactions and problems with the reward program.

Product Availability

There were complaints about stock levels, with some customers finding items out of stock or shelves empty.

Grooming Services

Grooming services received positive feedback, particularly for specific groomers who provided excellent care.
  • SR
    Shelley Reeser
    Nov 12, 2025
    5.0
    JR was so very helpful in finding a food for my three cats that is actually healthy and it saved me money as well. He was pleasant and gave me many options of a better food than that I was feeding my three babies. Thank you JR!
  • KS
    Kumar Sumit
    Nov 7, 2025
    1.0
    I was inside pick online order 11/07/25 12:03 there is girl I don't know her name but had pimk hair she stands on cashier she was so rude when I asked her bag for items she laughed and said you need bag for one item so what online customer Petco doesn't count as customer it's not good for business you have people like that as cashier I will never go again Petco
  • RS
    Ruth Squibb
    Oct 30, 2025
    2.0
    I went on the Incredible Pet website and found the cat dewormer medication I needed for $16.99. However, when I went to the store to make the purchase, the price was $20.99 at the register. $4.00 higher and the sales clerk would not match their own price on line. That reminds me of the old "bait and switch" routine. Needless to say, I won't be going back to Incredible Pets.
  • MT
    Megan Talley
    Sep 29, 2025
    4.0
    Store was clean, staff was helpful and friendly.
  • VH
    Vivian Hodges
    Sep 14, 2025
    4.0
    I love this store and their service. What I don’t like is the reward program. I feel the rewards should be available at time of checkout when I provide my phone number. I don’t like having to sign in and have the staff scan a bar code. Fixing this would make me feel better about petco. Your competition does this already. Thank you

Frequently Asked Questions About Petco

Does the Petco Grass Valley location have a vet hospital?

No, Petco Grass Valley does not have a full-service vet hospital.

Does Petco Grass Valley offer vaccinations?

Yes, Petco Grass Valley provides vaccinations.