Petco

4.4
728 reviews

About

Pet StorePet supply storePetco
Visit your Granada Hills Pet Store located at 10819 Zelzah Ave. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10819 Zelzah Ave, Granada Hills, CA
91344, United States

Hours

Reviews

4.4
712 reviews
5 stars
476
4 stars
137
3 stars
50
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, while some reported negative experiences with specific employees.

Product Availability

Customers expressed frustration over stock issues, particularly with specific pet food brands and items.

Grooming Services

Grooming experiences varied, with some customers satisfied while others reported issues with service quality and policies.

Store Environment

The store was generally described as clean and organized, contributing to a positive shopping experience.

Pricing Concerns

Several reviews mentioned that prices were on the higher side, leading to mixed feelings about value.
  • JG
    Jenny Germana
    Dec 28, 2025
    5.0
    I’ve been to this store 3 times in 7 days (new puppy) Each time has been the perfect experience. I didn’t feel any pressure and always found someone nearby to assist. Everyone always seems to love being there and very eager to please. I had to return an incomplete item that I also decided wasn’t a good fit for my needs and the return couldn’t have been simpler. The cashiers are so sweet and have given me helpful tips every time.
  • GD
    Gary Davidson
    Dec 11, 2025
    2.0
    You seem to be out the very cat food I have sent to me by you. Where is the Soulistic 3 oz can.?
  • BM
    Belem Morales
    Nov 18, 2025
    5.0
    Best traditional Mexican food in San Fernando Valley. I been coming here since 1980.
  • PX
    Peter Xaymountry
    Oct 20, 2025
    5.0
    I stopped by this Petco to look at some fish and also animals after a long stressful day from work. I came before lunch so the plaza was not that just and finding parking near the front was easy. This store had some nice fish, geckos, snakes, spiders, birds and hamster out on the floor to look at. The employees here are very friendly and are ready to help when needed.
  • CB
    Chris Bondra
    Oct 11, 2025
    1.0
    I visited this store today and was immediately confronted with blatant rudeness and an unprofessional attitude. A salesperson named Chris (a woman) was indifferent and rude to a simple question—where can I find a leash for a puppy that's used in a car as a seat belt? I'm not a troublemaker and kept my cool. A young salesperson passing by helped me in a matter of seconds—that's an example of professionalism and culture. People like Chris should be fired. They're a disgrace to the company's name. And people like that young man should be encouraged and held up as examples. This store should be avoided. I didn't come there for a walk, I came there to spend money, and I want proper service and treatment.

Frequently Asked Questions About Petco

Does the Petco Granada Hills location have a vet hospital?

Yes, Petco Granada Hills has a full-service vet hospital.

Does Petco Granada Hills offer vaccinations?

Yes, Petco Granada Hills provides vaccinations.