Petco

Reviews

• EW

  Elizabeth White

  2 days ago
  5.0
  Amazing selection of pet supplies and super friendly staff! I always find what I need for my fur babies, and they love the grooming services too. It's a one-stop shop for all things pet-related!
• SH

  Sevana Haroutounian

  Apr 16, 2026
  5.0
  Joseph did a great job. I have a Pomeranian and this is the first time I’m 100% satisfied with the result.
• CA

  Christine Ahn

  Apr 3, 2026
  1.0
  This location is a joke. They handle animals as a service in the grooming department. When booking the appointment, I was told to bring updated vaccination records in which I did. I then get told that they needed a document that states the next due date to ensure it is up to date. I had brought the same document when I first brough my dog here. So why is this time different. There was nothing indicating I needed to bring paperwork that showed the due date. What could have been a simple process as Jessica stating let me call the vet's office to confirm, turned into a huge blown out argument. It wasn't until later after she had gone off the handle yelling at us that she said she would call. This is when the manager got involved and heard Jessica's side of the story. Don't know why she needed to get into it again when the manager was clearly standing right there hearing everything. She of course storms off. While waiting for the manager to speak to us, he rudely asked okay so tell me what's going on. We were just thinking he was going to go after her. His response was " Well I'm still standing here!" He then proceeds to tell us that customers are responsible for bringing in the vaccination records. That's common sense. Which we did and was still told so in a condescending way. The main point wasn't the fact that the vaccination records weren't accepted. The issue was the way it was approached. If she was ultimately going to pick up the phone and call the vet's office, then she could have done so. I went into my vet's app and obtain the record showing a screenshot of when the next shot was due. Jessica could have just easily explained the process and apologized for any confusion the Petco app may have given. Ultimately we were asked if we would still like to leave our dog to be groomed. Like we would after that interaction. For people who handle animals, they are rude and seem miserable with their own lives. What's coincidental is that this was my 8th booking for grooming which was supposed to be free. DO NOT GO TO THIS LOCATION. ABSOLUTELY HORRENDEOUS. GO HERE IF YOU LIKE TO BE TALKED TO IN A CONDESCENDING MANNER.
• KJ

  Kimberly Jordan

  Mar 31, 2026
  1.0
  The worst experience at petco in glendale, took my puppy in for a cut. Instead of cutting the hair around his anal and testicles with scissors, they cut him with clippers and cut him. He cried for two days, his backside was so sensitive he couldn't sleep. We couldn't sleep. I would think they would know this, we'll never take him back. Never!
• AA

  Alma

  Mar 29, 2026
  1.0
  So disappointed of this store. I order a curbside order because I was in a hurry and I was there waiting for long time and nobody came outside with my order. The store closed and I had to get off to go ask, there were still people inside the store waiting in line to pay and one of the workers didn't let me go in and he didn't wanted to give me my order he told me to go back tomorrow when I was already there waiting in my car for so long.

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