Banfield Pet Hospital

Reviews

• SH

  Syune Harutyunyan

  2 days ago
  5.0
  Ive been with Banfield since I got my puppy and was happy all the way till now as a customer, having their puppy plan.
• EY

  Eddi Yom

  Apr 22, 2026
  1.0
  Worst pet insurance and rip off. Would never use this company ever again. They make you keep scheduling appointments and charge you for things you don’t need for your pet. I quit using them when they never met my pets need for good health and just wanted to make money. Customer service sucks too very rude and they don’t care about your pet or your time. Don’t use them do not recommend this pet insurance.
• JS

  Justin Sweitzer

  Apr 11, 2026
  1.0
  I'll make this as brief as I can because the following experience haunts me. My 12 year-old cat was brought in in January '26 because a scrap with another cat had loosened his front canine. I brought him to Banfield Glendale. They examined him, did a blood test, and--though they said there was something in the test results that wasn't ideal--went ahead with a dental cleaning and extraction the next day that I was quoted at $2400... They told me the cost while he was under anesthesia at one point saying, "We need you to make a decision on this because we don't like him being under." The 2400 was nowhere near what I had discussed with another employee who had said we are looking at 800-1000. I asked to speak to the person who was actually in charge of my cat at that moment and a woman got on the phone who--I am not exaggerating--talked AT me for 7 minutes without pause telling me the options I had at other places if I wasn't going to agree to the extractions. Each person I talked to seemed affectless and cold. Terrible service and treatment. But honestly whatever. But this is nothing compared to what I realized later when my cat went into a slow death decline in the weeks when I brought him home: between when I had brought him to Banfield in June of '25 and when he came as mentioned above in January of '26 he had lost 40% of his body weight. Forty percent. And no one said anything. No secretary. Surgeon. Nobody. And yet they went ahead and put my cat under that went from 18 lbs to 11 in six months. My cat was dead by mid-February.
• JN

  Jeremy Nelson

  Apr 1, 2026
  1.0
  Do not take your animals here. Vets are mean, poorly trained and discriminatory. Staff is unprepared to handle anything beyond flea medication and they manage to complicate that.
• MW

  Melissa Wood

  Nov 18, 2025
  1.0
  CRITICAL MEDICAL FAILURE: TRAUMATIC EUTHANASIA AND DIGNITY DENIED. Dr STEFANI SISON I am writing this review to warn future clients about a critical failure in medical protocol during the euthanasia of my beloved 15-year-old dog on November 17 2025. The procedure was an emotionally devastating, traumatic experience, not the peaceful passing we were promised and paid for. The Background: My dog was being euthanized due to advanced neurological disease, including frequent seizures and cognitive decline. The entire purpose of the visit was to provide him with a humane, peaceful release from suffering. The Medical Failure: The veterinary team failed to ensure proper, effective sedation before administering the final solution. Ineffective Sedation: The pre-euthanasia sedative was either improperly dosed or failed to take effect. My dog was conscious and alert throughout the preparation. I asked for a sedative beforehand and 3 times the vet tech tried to talk me out of it. I insisted and she told me quote “the vet doesn’t want to give him a lot.” Lack of Reassessment: The staff proceeded with the final injection despite clear signs that the dog was not deeply sedated. He was still sitting upright. Severe Distress: He was fully conscious and terrified during this final, agonizing moment when the euthanasia drug was administered. The vet was visibly scrambling and told me they needed to take him to the back to do another IV in the other leg after they failed to properly euthanize him. They took him back for at least 10 min while we waited in horror. This was all AFTER the euthanasia drug was given which undoubtedly caused him pain as he was still WIDE awake. They brought him back unconscious finally and finished the process. Blame/Admission of Error: The attending staff immediately blamed the incident on not having an accurate, up-to-the-minute weight, despite the dog having been weighed three days prior at their location. This is an unacceptable excuse for failing to follow the standard humane protocol of ensuring the patient is unconscious before proceeding. The vet was unkind and not compassionate at all. If anything she seemed outright annoyed. The Resulting Trauma: The veterinary team's failure turned an act of love into a moment of horror. My final memory of my dog is not of peace, but of him screaming in fear and looking at me as he suffered. This extreme medical mismanagement has resulted in significant psychological trauma for me and is not an experience any pet owner should ever have to endure. I strongly advise hospital management, including the Chief of Staff and Practice Manager, to immediately investigate their euthanasia protocols, dosing calculations, and training on recognizing effective sedation. The inability to ensure a peaceful passing for an actively suffering animal is a failure of the most basic humane duty of veterinary medicine. I do not recommend this clinic for sensitive procedures where compassionate and precise medical care is paramount.

Frequently Asked Questions About Banfield Pet Hospital