Compassionate Care
Many customers praised the staff for their compassion and care during difficult situations, especially when dealing with end-of-life decisions for their pets.
Staff Professionalism
While some reviews highlighted the kindness of the veterinary staff, others pointed out issues with unprofessional behavior and lack of empathy from certain front desk staff.
Long Wait Times
Numerous customers expressed frustration with long wait times and the lack of appointment availability, often requiring them to arrive early to secure a spot.
Quality of Veterinary Services
Several reviews noted the quality of veterinary care provided, with many customers feeling confident in the diagnoses and treatments offered.
Communication Issues
Customers reported problems with communication, both in terms of staff interactions and clarity regarding costs and procedures.