Petco

4.3
714 reviews

About

Pet StorePet supply store
Visit your Fresno Pet Store located at 6557 Riverside Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6557 Riverside Dr, Fresno, CA
93722, United States

Hours

Reviews

4.3
708 reviews
5 stars
442
4 stars
148
3 stars
48
2 stars
18
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Product Availability

Customers frequently noted issues with stock levels, often finding items out of stock for extended periods.

Grooming Issues

Several reviews highlighted problems with grooming services, including last-minute cancellations and poor handling of pets.

Store Cleanliness

While some customers praised the cleanliness of the store, others pointed out specific areas needing attention, such as dirty coolers.

Positive Experiences

Despite negative feedback, many customers reported positive interactions with specific staff members and appreciated the overall selection of products.
  • NN
    Natalie
    4 days ago
    5.0
    I asked a female employee for help and she was very kind and knowledgeable. I wish that I would have asked her name.
  • BF
    Brenda flores
    Nov 9, 2025
    5.0
    The workers are always very nice and friendly that's why I keep going back to buy treats for dog
  • AC
    Anne Cruz
    Oct 24, 2025
    1.0
    Things usually run smoothly, but this time was a mess. My first order said that the costume and toy was picked up, and the person who gave me the order, told me it was out of stock. It took me 30 minutes on the phone to get that resolved. I needed to re-order the costume, because the first one was too small. When I got home, I opened the bag and only one of the two pieces of the costume was in the bag. So I will be returning it today.
  • ML
    Mariee Lopez
    Oct 20, 2025
    1.0
    If I could give no stars, I definitely would. We came into Petco this evening to buy a couple of fish. There was nobody around except a young girl standing at the register. After waiting 5 mins, thinking maybe someone will approach us, nope… looked around. We didn’t see any other customers in the store, so we asked her for some assistance, and her facial expression and noise she made definitely let us know we were bothering her. She walked over, rushed and rude, and asked, “What fish do you want?” Everything about her felt so negative and rushed, like this was not her job. So unfortunate. We love our aquarium pets and have cats and dogs. We buy plenty of things from Petco, but we won’t be returning with that service. I will take my business someplace else.
  • KP
    Keith Pretzer
    Oct 18, 2025
    4.0
    Staff are great but.......there are never enough people to cover. Always have to go look for someone. This last visit the poor young lady helped me but people were coming up to pay for purchases. I finally told her I was in no hurry and take care of them and come back when available. Cute as a button and really tried to cross-sell me more fish and plants!

Frequently Asked Questions About Petco

Does the Petco Northwest Fresno location have a vet hospital?

No, Petco Northwest Fresno does not have a full-service vet hospital.

Does Petco Northwest Fresno offer vaccinations?

Yes, Petco Northwest Fresno provides vaccinations.